Data Centre Management Team Lead
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Key skills for this role
About the Role
Oversee data center operations, ensuring infrastructure monitoring, business continuity, and cloud readiness while leading teams and maintaining compliance with IT governance.
Key Skills for This Role
Responsibilities
- Lead and coordinate the activities of the NOC, BC/DR, and Infrastructure Planning teams.
- Align unit goals with organizational IT strategy to ensure high availability, resilience, and scalability.
- Define key performance indicators (KPIs) for operational efficiency and service delivery excellence.
- Oversee real time monitoring of the full technology stack including servers, storage, switches, firewalls.
- Ensure timely response to alerts and incidents affecting system and service availability.
- Manage monitoring tools and dashboards, proactively identifying performance bottlenecks and failures.
- Maintain SLA metrics and escalation procedures across infrastructure teams.
- Direct the full lifecycle planning, testing, and documentation of disaster recovery and business continuity strategies.
- Ensure critical infrastructure and services are protected with proper failover, redundancy, and restoration plans.
- Lead long term capacity planning for on premise data center infrastructure.
- Define and guide cloud readiness initiatives including assessment, planning, and high level architecture design.
- Ensure comprehensive documentation of infrastructure assets, DR/BC procedures, and cloud migration plans.
Requirements
- Experience in leading data center operations including NOC, BC/DR, and infrastructure planning
- Knowledge of IT governance and best practices
- Ability to define KPIs for operational efficiency and service delivery
- Experience with monitoring tools and SLA management
- Familiarity with compliance frameworks such as ISO 27001, NCA ECC
Full Job Posting
Job Summary
- The Data Centre Management Team Lead is responsible for overseeing all aspects of enterprise data center operations across units within the Data Centre Management division including NOC & Infrastructure Monitoring, Business Continuity & Disaster Recovery (BC/DR), and Infrastructure Planning & Cloud
- This role ensures the availability, resiliency, and long term scalability of the organization's core infrastructure.
- The Team Lead provides leadership in infrastructure monitoring, continuity planning, capacity forecasting, and cloud enablement while ensuring compliance with IT governance and best practices.
Duties & Responsibilities
- Leadership & Strategy: Lead and coordinate the activities of the NOC, BC/DR, and Infrastructure Planning teams.
- Align unit goals with organizational IT strategy to ensure high availability, resilience, and scalability.
- Define key performance indicators (KPIs) for operational efficiency and service delivery excellence.
- NOC & Infrastructure Monitoring: Oversee real time monitoring of the full technology stack, including servers, storage, switches, firewalls, and critical infrastructure services.
- Ensure timely response to alerts and incidents affecting system and service availability.
- Manage monitoring tools and dashboards, proactively identifying performance bottlenecks and failures.
- Maintain SLA metrics and escalation procedures across infrastructure teams.
- Business Continuity & Disaster Recovery (BC/DR): Direct the full lifecycle planning, testing, and documentation of disaster recovery and business continuity strategies.
- Ensure critical infrastructure and services are protected with proper failover, redundancy, and restoration plans.
- Coordinate with application owners and business units to validate recovery point objectives (RPOs) and recovery time objectives (RTOs).
- Support audits and compliance checks for continuity programs.
- Infrastructure Planning & Cloud Readiness: Lead long term capacity planning for on premise data center infrastructure to meet future business demands.
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