Multi-Property Assistant EBC Manager
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Key skills for this role
About the Role
Marriott International seeks a Multi-Property Assistant EBC Manager to support sales and marketing operations at its Doha property. The role involves handling guest calls, reservations, and administrative tasks while promoting brand image.
Key Skills for This Role
Responsibilities
- Contact appropriate departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue while maintaining guest loyalty
- Process reservation requests, changes, and cancellations
- Enter Marriott Rewards information into software
- Perform general office duties to support Sales & Marketing
- Assist management in training and motivating employees
- Maintain confidentiality of proprietary information
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
- Ability to handle guest calls and resolve issues
- Proficiency in office software and reservation systems
Full Job Posting
Position Summary
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up selling.
- Determine and give complimentaries to guests as gifts for their patronage.
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Additional Responsibilities
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About Marriott International
- Marriott International is an equal opportunity employer.
- Marriott Hotels strive to elevate hospitality.
- JW Marriott is part of Marriott International's luxury portfolio.
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