Telephone Sales Agent - InRoom Dining
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Key skills for this role
About the Role
Marriott International is hiring a Telephone Sales Agent for InRoom Dining to take room service orders over the phone, answer menu questions, and coordinate with kitchen staff. The role requires excellent communication skills and attention to guest service.
Key Skills for This Role
Responsibilities
- Take room service orders over the phone
- Answer questions on menu selections and check with kitchen staff
- Answer guest questions regarding wine origin, vintage, and style
- Place and log call backs for room service orders
- Notify guests and management of delays in service delivery
- Communicate additional meal requirements, allergies, and special requests to kitchen
- Maintain cleanliness of work areas
- Record transactions in MICROS system
- Complete closing reports including MICROS reports
- Process all payment methods
Requirements
- Ability to take room service orders over the phone
- Knowledge of menu selections and wine
- Ability to use MICROS system
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Take room service orders over the phone.
- Answer questions on menu selections, and check with kitchen staff.
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Place and log call back for room service order.
- Notify guests and management of delays in service delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day.
- Record transaction in MICROS system at time of order.
- Complete all closing reports, including MICROS reports.
- Process all payment methods.
Policies and Standards
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
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