AsstMgr-Front Office I
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Key skills for this role
About the Role
Marriott International is seeking an Assistant Front Office Manager to oversee front desk operations and staff in Saudi Arabia. The role involves managing check-in/out processes, ensuring guest satisfaction, and supervising bell/door staff and switchboard.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
- Manage day to day operations ensuring quality standards and customer expectations are met
- Handle guest complaints, settle disputes, and resolve grievances
- Ensure employee recognition and maintain open, collaborative relationships
- Implement customer recognition/service program and ensure compliance with policies
Requirements
- Experience in front office management or similar role
- Strong interpersonal and communication skills
- Ability to supervise and manage employees
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Supervises and manages employees, managing all day to day operations.
- Ensures employee recognition is taking place on all shifts.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day to day operations, ensuring quality standards and meeting customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Handles complaints, settling disputes, and resolving grievances and conflicts.
- Collaborates with Front Office Manager on ways to continually improve departmental service.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Serves as a role model to demonstrate appropriate behaviors.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
- Provides information to supervisors and co workers by telephone, in written form, e mail, or in person.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre and post convention meetings to the Front Office staff.
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