Hotel Cleanliness Supervisor
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Key skills for this role
About the Role
Marriott International is looking for a Hotel Cleanliness Supervisor to inspect guest rooms and public areas, manage housekeeping activities, and coordinate with other departments.
Key Skills for This Role
Responsibilities
- Inspect guest rooms, public areas, pool, etc. after cleaning by Housekeeper
- Run sold room reports, verify room status, determine discrepant rooms
- Prioritize room cleaning and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as liaison to coordinate Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with Front Desk
- Prepare, distribute, and communicate changes in room assignments
- Communicate issues to next shift
- Complete required paperwork
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
Requirements
- Experience in housekeeping or cleanliness supervision
- Ability to inspect rooms and public areas for quality standards
- Ability to lift up to 55 pounds and push/pull loaded carts
- Ability to stand, sit, kneel, or walk for extended periods
- Ability to use computers and point of sale systems
Full Job Posting
Position Summary
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to next shift.
- Complete required paperwork.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Policies and Standards
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
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