Middle East HR Risk & Employee Relations COE Manager

Role Overview

Employee Relations and Risk

• Own employee relations processes, including investigations into grievances, misconduct, and workplace conflicts.
• Provide expert guidance on complex employee relations matters and identify workplace risks requiring preventative action.
• Maintain regional case data, document conversations, and prepare high-quality reports.
• Analyze employee relations data, trends, outcomes, and recommendations to develop measurable strategic interventions.

Policy and Process Leadership

• Develop and implement policies and processes covering employee relations, workplace conduct, and HR risk management.
• Align policies with organizational objectives and compliance requirements and ensure they are communicated effectively.
• Improve operational efficiency through offshoring, outsourcing, and technology applications.

HR Support and Collaboration

• Provide structural solutions and knowledge-sharing initiatives to strengthen the HR Services team.
• Develop templates, resources, and training programs that improve independent process management.
• Act as a liaison between HR Services and other functions on escalated issues and resolutions.
• Partner with employees, managers, leadership, HR CoEs, legal, and compliance teams to support fair treatment and risk management.
• Represent the organization to regulatory bodies or external auditors when required.

Required Qualifications

• Bachelor’s degree in HR Management or Business.
• Education in employment law or practical experience with complex employment or workplace issues involving legal considerations.
• Seven years of professional experience in HR operations, employee relations, or HR risk management.
• Employee relations experience is mandatory.
• Strong understanding of workplace policies and risk management frameworks.
• Excellent analytical, problem-solving, written communication, and verbal communication skills.
• Ability to handle sensitive issues with discretion and professionalism and collaborate with diverse stakeholders.
• Excellent written and spoken English; Arabic is a plus.

Key Competencies

• Conflict resolution, task management, policy expertise, and clear professional communication.
• Collaboration, teamwork, integrity, and confidentiality in employee relations and risk management matters.