Middle East HR Risk & Employee Relations COE Manager

Role Overview

Employee Relations and Risk

• Lead employee relations investigations involving grievances, misconduct, and workplace conflicts.
• Advise HR services, business leaders, employees, and managers on complex employee relations matters.
• Identify workplace issues and address them through preventive measures such as training and policy updates.
• Maintain Middle East case data, document conversations, and prepare high-quality reports.
• Analyze employee relations trends, outcomes, and data to develop measurable strategic interventions.

Policy and Process Development

• Own and develop policies and processes for employee relations, workplace conduct, and HR risk management.
• Align policies with organizational objectives and compliance requirements in partnership with HR leadership.
• Ensure policies are communicated and understood across the organization.
• Drive efficiency improvements through offshoring, outsourcing, and technology.

Knowledge Building and Collaboration

• Provide structural solutions and knowledge sharing to help HR Services handle challenging discussions.
• Develop templates, resources, and training programs that improve independent process management.
• Act as a liaison between HR Services and other functions on escalated issues and resolutions.
• Build relationships across HR CoEs and serve as a trusted partner to employees, managers, and leadership.
• Represent the organization to regulatory bodies or external auditors when required.

Qualifications

• Bachelor’s degree in HR Management or Business.
• Educational background in employment law or practical experience with complex employment or workplace issues involving a legal angle.
• At least 7 years of experience in HR operations, employee relations, or HR risk management.
• Employee relations experience is mandatory.
• Strong understanding of workplace policies and risk management frameworks.
• Excellent analytical, problem-solving, written, and verbal communication skills.
• Ability to work collaboratively with diverse stakeholders and handle sensitive matters discreetly.
• Excellent written and spoken English is required; Arabic is a plus.

Key Competences

• Conflict resolution, task management, policy expertise, communication, collaboration, integrity, and confidentiality are emphasized.
• The role requires fair and compliant conflict management and the ability to maintain confidentiality in employee relations matters.

Locations

• The source lists Dubai, Riyadh, and Doha as potential locations.
• No explicit remote, hybrid, on-site, or field work arrangement is stated.