ME HR Services Specialist

Role overview

Responsibilities

• Own onboarding and offboarding across the UAE and KSA, including welcome calls, documentation, system setup, employee queries, and exits.
• Monitor and renew labor cards, exit/re-entry permits, and other government-mandated documentation.
• Administer pension and social insurance enrollment, contributions, reconciliation, and compliance.
• Oversee transactional HR support, review quality and turnaround, provide guidance, and monitor service standards.
• Deliver employee lifecycle services including queries, data management, transfers, letters, and record-keeping.
• Coordinate with employees, managers, People functions, Payroll, Finance, and external vendors.
• Prepare reports, track metrics, support audits, and contribute to internal controls.
• Identify, design, test, and implement process and workflow improvements using digital and automation solutions.

What you will bring

• 3–4 years of experience in HR Services, HR Shared Services, or a similar operational environment.
• Experience with HR systems; Workday experience is an advantage.
• Working knowledge of permit, visa, pension, and social insurance processes.
• Strong organizational, problem-solving, communication, and digital literacy skills.
• Proficiency with Microsoft Office and familiarity with AI, automation, workflow, and low-code tools.
• Fluent English is required; Arabic is a strong advantage.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.

Capabilities

• Customer-focused service delivery, attention to detail, and management of multiple priorities.
• Guidance and quality oversight for shared services teams.
• Stakeholder collaboration across functions and geographies.
• Ownership, proactive issue resolution, and continuous improvement.
• Ability to learn and adopt digital tools and automation technologies.

Team and coverage

• The role supports employees and stakeholders across the UAE, KSA, and Qatar.
• The specialist collaborates with the HR Shared Services Center in New Delhi, regional HR colleagues, leadership, and external partners.

About BCG