Mid Market Customer Growth Executive (Saudi Squad)
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Key skills for this role
About the Role
Infobip is looking for a Mid-Market Customer Growth Executive to drive customer satisfaction, retention, and growth for a portfolio of clients in Saudi Arabia. You will build trusted relationships, monitor business metrics, and coordinate cross-functional teams to deliver strong outcomes.
Key Skills for This Role
Responsibilities
- Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support.
- Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross sell opportunities, and net revenue retention.
- Coordinate cross functional teams including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs.
- Support customer onboarding and account setup activities including sender registration, route management, content filtering setup, and account maintenance.
- Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and react quickly to changing business needs.
- Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self service models.
- Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems.
Requirements
- Minimum 3 years of experience in commercial, customer facing, account management, customer success, or sales related roles
- Strong communication and relationship building skills
- Ability to coordinate multiple stakeholders and manage priorities in a fast paced environment
- Analytical mindset with interest in business performance metrics and customer growth
- Comfortable working with data and internal tools to monitor account performance
- Proactive, organized, and eager to learn about products, markets, and customer business models
- Fluent in English, both spoken and written
Full Job Posting
Company Overview
- Infobip is a global cloud communication platform with 75+ offices across six continents.
- We operate with an AI first mindset, embedding intelligent tools into daily workflows.
What you’ll do
- Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support.
- Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross sell opportunities, and net revenue retention.
- Coordinate cross functional teams including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs.
- Support customer onboarding and account setup activities including sender registration, route management, content filtering setup, and account maintenance.
- Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and react quickly to changing business needs.
- Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self service models.
- Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems.
What makes you a strong fit
- Minimum 3 years of experience in commercial, customer facing, account management, customer success, or sales related roles.
- Strong communication and relationship building skills with a customer oriented mindset.
- Ability to coordinate multiple stakeholders and manage priorities in a fast paced environment.
- Analytical mindset with an interest in business performance metrics and customer growth.
- Comfortable working with data and internal tools to monitor account performance and customer activity.
- Proactive, organized, and eager to learn about products, markets, and customer business models.
- Fluent in English, both spoken and written.
Nice to have qualifications
- Familiarity with CRM tools such as Salesforce or data analysis platforms.
- Experience working in SaaS, CPaaS, or telecommunications industry environments.
- Experience collaborating with cross functional operational and technical teams.
Why you'll love it here
- Financial rewards & recognition: fair compensation, performance driven bonuses, regular reviews.
- Flexible work arrangements: combine in person collaboration with remote work and flexible hours.
- ESOP (Employee Stock Ownership Plan): opportunity to share in company success through stock options.
- Work life balance and Well being: time off, special leave days, flexible hybrid work model.
- Career mobility: internal mobility, upskilling, and mentorship.
- Professional development: onboarding, mentorship, and training programs.
- International mobility: short and long term opportunities in Hubs worldwide.
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