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Customer Growth Executive

Infobip
Dubai, UAE
Full Time
Mid
Hybrid
2 days ago
B2B SalesCustomer Relationship ManagementAccount ManagementRevenue GrowthCross sellingUpselling
Free

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B2B SalesCustomer Relationship ManagementAccount Management
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Job Description

  • As a Customer Growth Executive, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, cross sell, upsell, and long term partnership.

Customer Orientation

  • Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, position Infobip against competitors)
  • Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
  • Understand client’s structure and processes around choosing/implementing new solutions.
  • Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross sells as the most important metrics).
  • Work closely with Customer Success for existing and future SaaS business.
  • In cooperation with CPaaS Registrations, ensure client's account is properly set up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set up, route management, sender registration, allowed content filt
  • In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
  • Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Internal initiatives

  • Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
  • Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
  • Update all activities regarding client engagements and opportunities in dedicated tools (SF).
  • Influence Infobip’s ever evolving end to end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.

Continuous Development

  • Promote team spirit and nourish critical thinking.
  • Help mentor and onboard other team members and newcomers.
  • Have an excellent knowledge of Infobip products, platform, and relevant markets.
  • Have an excellent knowledge of client`s business and ways they (can) use Infobip.
  • Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

What Makes You a Strong Fit

  • Minimum 6 years proven experience in B2B sales, consistently meeting or exceeding quota.
  • Fluent in English (mandatory); Arabic is preferred.
  • Strong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI — and channels such as (SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels) is an advantage.
  • Strong commercial mindset with clear ownership of revenue, margin, and retention metrics
  • Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
  • Strategic, data driven, and comfortable forecasting and performance analysis
  • Confident communicator and relationship builder at multiple seniority levels

Why you'll love it here

  • Financial rewards & recognition A fair compensation aligned with your experience, industry, and market standards, performance driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
  • Flexible work arrangements We combine in person collaboration with remote work and flexible working hours, because great ideas happen everywhere and not always between 9 and 5.
  • ESOP (Employee Stock Ownership Plan) As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
  • Work life balance and Well being We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
  • Career mobility Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
  • Professional development Learning never stops. Onboarding, mentorship, and training programs help you grow no matter where you start.
  • International mobility Ready to take your career global? Explore short and long term opportunities in our Hubs worldwide.

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