Mgr-Sales I

Position Overview

Education and Experience

• Candidates need either a recognized two-year relevant degree and 3 years of sales and marketing experience.
• Alternatively, candidates may have a four-year bachelor's degree and 1 year of sales and marketing experience.
• Relevant fields include business administration, marketing, and hotel and restaurant management.

Sales Relationships

• Coordinate with external hotel sales channels to complement sales activity.
• Build relationships with existing and new customers through visits, entertainment, familiarization trips, and trade shows.
• Develop community relationships and manage key internal and external stakeholders.
• Provide accurate business turnover information to banquet management.

Sales Activities

• Participate in sales calls to obtain and close business.
• Support reservation operations by preparing proposals, contracts, and customer correspondence.
• Identify new business to achieve individual and hotel revenue goals.

Market and Customer Focus

• Monitor competitors, economic trends, supply and demand, and market opportunities.
• Understand target customers, their business issues, and their service expectations.
• Work with hotel needs and market conditions to identify the best opportunities.

Customer Service

• Support company service and relationship strategies through excellent customer experiences.
• Serve customers to increase market share and follow company customer-service standards.
• Interact with guests, gather feedback, and model positive customer relationships.