Marketing Manager
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Key skills for this role
About the Role
We are seeking a dynamic and customer-focused Marketing Manager & Customer Relations Manager to develop and execute marketing strategies while ensuring excellent customer engagement and satisfaction.
Key Skills for This Role
Responsibilities
- Develop and implement marketing plans and campaigns aligned with business objectives
- Manage digital marketing activities, including social media, email marketing, SEO, and online advertising
- Coordinate branding initiatives and ensure consistent brand messaging across all channels
- Conduct market research to identify customer needs, industry trends, and competitor activities
- Create and oversee marketing materials, promotional content, and advertising campaigns
- Monitor campaign performance and prepare reports on marketing KPIs and ROI
- Organize events, exhibitions, and promotional activities to increase brand visibility
- Build and maintain strong relationships with customers and key clients
- Handle customer inquiries, complaints, and feedback professionally and promptly
- Develop customer retention and loyalty programs
- Monitor customer satisfaction levels and implement improvement initiatives
- Maintain customer databases and CRM systems
Requirements
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field
- 3–7 years of experience in marketing, customer relations, or a similar role
- Strong understanding of digital marketing tools and CRM systems
- Excellent communication, negotiation, and interpersonal skills
- Strong analytical and problem solving abilities
- Proficiency in Microsoft Office and marketing analytics tools
Full Job Posting
Job Summary
- We are seeking a dynamic and customer focused Marketing Manager & Customer Relations Manager to develop and execute marketing strategies while ensuring excellent customer engagement and satisfaction. The role is responsible for promoting the company's products/services, strengthening brand awareness
Marketing Management
- Develop and implement marketing plans and campaigns aligned with business objectives.
- Manage digital marketing activities, including social media, email marketing, SEO, and online advertising.
- Coordinate branding initiatives and ensure consistent brand messaging across all channels.
- Conduct market research to identify customer needs, industry trends, and competitor activities.
- Create and oversee marketing materials, promotional content, and advertising campaigns.
- Monitor campaign performance and prepare reports on marketing KPIs and ROI.
- Organize events, exhibitions, and promotional activities to increase brand visibility.
Customer Relations Management
- Build and maintain strong relationships with customers and key clients.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Develop customer retention and loyalty programs.
- Monitor customer satisfaction levels and implement improvement initiatives.
- Maintain customer databases and CRM systems.
- Collaborate with sales and operations teams to ensure a seamless customer experience.
- Conduct customer surveys and analyze feedback to identify improvement opportunities.
Team & Coordination
- Work closely with sales, operations, and management teams to achieve business goals.
- Train and guide staff on customer service standards and brand communication.
- Prepare regular reports on customer satisfaction, retention, and marketing performance.
Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 3–7 years of experience in marketing, customer relations, or a similar role.
- Strong understanding of digital marketing tools and CRM systems.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem solving abilities.
- Proficiency in Microsoft Office and marketing analytics tools.
Key Skills
- Marketing Strategy Development
- Digital Marketing
- Customer Relationship Management (CRM)
- Brand Management
- Customer Service Excellence
- Communication & Presentation
- Market Research & Analysis
- Complaint Resolution
- Leadership & Team Management
- Data Analysis & Reporting
KPIs
- Customer Satisfaction Score (CSAT)
- Customer Retention Rate
- Customer Complaint Resolution Time
- Lead Generation Targets
- Marketing Campaign ROI
- Brand Awareness Metrics
- Customer Engagement Levels
- Revenue Growth from Marketing Activities
Reports To
- General Manager / Director of Sales & Marketing
Department
- Marketing & Customer Relations
Pay
- QAR 5,000.00 per month
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