Customer Relationship Executive
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Key skills for this role
About the Role
Nahj consultant seeks a Customer Relationship Executive to manage and maintain strong relationships with existing clients. The role focuses on ensuring customer satisfaction, improving retention, and supporting long-term business growth through proactive communication and service.
Key Skills for This Role
Responsibilities
- Manage day to day relationships with existing customers
- Act as the main point of contact for client inquiries and support
- Ensure smooth order/service delivery and follow ups
- Handle customer complaints and resolve issues efficiently
- Maintain regular communication with clients to ensure satisfaction
- Monitor customer needs and identify opportunities for upselling and cross selling
- Improve customer retention and loyalty
- Collect and report customer feedback to improve services
- Coordinate with internal teams (sales, operations, logistics)
- Maintain accurate customer records in CRM systems
Requirements
- Previous experience in customer service, account management, or relationship management (preferred)
- Strong communication and interpersonal skills
- Problem solving mindset and ability to handle complaints professionally
- Organized and detail oriented
- Ability to build trust and long term relationships
- Basic understanding of CRM systems is a plus
- Diploma or Bachelor’s degree in Business or related field (preferred)
Full Job Posting
Job Summary
- Seeking a Customer Relationship Executive responsible for managing and maintaining strong relationships with existing clients
- Focus on ensuring customer satisfaction, improving retention, and supporting long term business growth
Key Responsibilities
- Manage day to day relationships with existing customers
- Act as main point of contact for client inquiries and support
- Ensure smooth order/service delivery and follow ups
- Handle customer complaints and resolve issues efficiently
- Maintain regular communication with clients to ensure satisfaction
- Monitor customer needs and identify opportunities for upselling and cross selling
- Improve customer retention and loyalty
- Collect and report customer feedback to improve services
- Coordinate with internal teams (sales, operations, logistics)
- Maintain accurate customer records in CRM systems
Requirements
- Previous experience in customer service, account management, or relationship management (preferred)
- Strong communication and interpersonal skills
- Problem solving mindset and ability to handle complaints professionally
- Organized and detail oriented
- Ability to build trust and long term relationships
- Basic understanding of CRM systems is a plus
- Diploma or Bachelor’s degree in Business or related field (preferred)
Key Skills
- Customer relationship management
- Communication & active listening
- Conflict resolution
- Follow up & coordination
- Service orientation
- Time management
KPIs (Performance Metrics)
- Customer satisfaction score (CSAT)
- Customer retention rate
- Number of repeat orders / engagements
- Response time to customer requests
- Issue resolution time
- Upselling/cross selling contribution
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