Marine Technician

Overview

Key Responsibilities

• Projects a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; displays an attitude of professionalism. Anticipates and ensures prompt and efficient attention to customer needs; escalates
• key customer or market information to supervisor. Applies documented Standard Repair Times (SRTs) and follows applicable processes, procedures, and policies to diagnose and complete complex repairs, including identifying and preparing required parts, tools, and support equipment to maintain uptime and diagnose downtime failure across multiple products and/or market segments at the customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customers and escalates to Supervisor. Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation. Partners with supervisor and applicable stakeholders to review repair plans, parts lists, etc., required for major repair jobs.
• Engages with relevant stakeholders to communicate additional parts originally not included in the estimated job plan required to continue the troubleshooting process. Makes informed decisions beyond standard published processes when applicable to solve problems in one or multiple market segments.
• Performs final engine/component inspection or run test. Identifies technical upgrade or component update reports and ensures the key information delivery to the customers. Independently provides training or introduction on product promotion to meet the field customer's needs.
• Escalates unresolved issues to product specialists or supervisor. Understands and uses service repair manuals to support/assist with daily tasks. Ensures adherence to all relevant Health, Safety & Environmental and Quality training policies, procedures, and legislation and reports any issues/incidents to site management and to their supervisor.
• May spend some time providing technical guidance to less experienced technicians and provide work direction.

Experience & Qualifications

• Minimum 8–10-year experience in Marine segment working without supervision in a Cummins/ Caterpillar dealers or well-known marine companies.
• Must obtain training certificates from Cummins/ Caterpillar distributors / dealers.
• Experts in inframe overhaul , Top end overhaul and other Cummins/ Caterpillar recommended services on ( QSK60 MCRS, QSK60 HPI , Kta 50 M, KTA 38 M , Kta 19 M and all DM generators without supervision.
• Expert to manage job scope and expert to lead the team.
• Expert to operate Marine specs control panel ( Auto Maskin DCUs and mercury controls ) to operate the marine Engine sand Gensets for startup , troubleshooting.
• Expert to use Cummins/ Caterpillar electronic ( Insite & In power ) , Measuring instrument ( Inside bore gauge and Micrometer)and mechanical special tools.
• Skilled to create technical , job completions and diagnosis analysis reports,
• Aware of UAE weather conditions ,vessels engine rooms conditions , layouts , sea water cooling system , fuel system and exhaust installation.
• Skilled to read and understanding electrical drawings and familiar with electrical components.
• Can travel to onshore , offshore & oil & gas customers site without hesitation..
• Significant field service work experience.
• Expert level knowledge of and/or experience with engine products
• Customer service experience