Marine Hostess
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Key skills for this role
About the Role
NH Collection Hotels & Resorts is hiring a Marine Hostess for Banana Island Resort Doha. The role involves assisting the skipper, providing personal service to guests, managing complaints, and ensuring vessel cleanliness.
Key Skills for This Role
Responsibilities
- Report to the skipper and take part in all activities delegated by the skipper
- Take part in all tasks delegated by the Marine Coordinator
- Participate in all emergencies and drills and respond as per given duties
- Report any unsafe activities to skipper
- Provide personal service to guests fully aware of hotel standards and procedures
- Ensure all guests are greeted and receive a warm welcome
- Manage guest complaints professionally and escalate if needed
- Be aware of all hotel facilities, operating timing, and promote internal activities and events
- Attend daily briefing with front office team
- Maintain high morale and happy working relationship among team
- Report punctually in uniform with name tag and maintain high personal appearance
- Meet and greet arrival and departure guests and provide necessary assistance
Requirements
- Highschool Graduate or Diploma
- Excellent communication skills in English Language
- Customer focused and attention to detail
- Hospitality background preferred
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
Responsibilities
- Reports to the skipper and takes part in all activities delegated by the skipper.
- Takes part in all tasks delegated by the Marine Coordinator.
- Participates in all emergencies and drills.
- Responds to all emergencies and act as per given duties.
- Reports any unsafe activities to skipper.
- Provide a personal service to all the guests fully aware and following the hotel standards and procedures.
- Ensure that all guests are greeted and receive a warm welcome.
- Manage any guests complain in a professional manner, if not resolving to guests satisfaction handover to supervisor or manager.
- Ask for supervisor or manager help in serious case.
- Be aware of all hotel facilities, operating timing, and to promote the internal activities and events.
- Be updated with the latest administrative, organizational, operational or other changes and news.
- To attend a daily briefing with the front office team to recapitulate the tasks and activities.
Qualifications
- Highschool Graduate or Diploma.
- Excellent communication skills in English Language.
- Customer focused and attention to detail.
- With Hospitality background is preferred.
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