Front Office Supervisor
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Key skills for this role
About the Role
Anantara Hotels & Resorts is hiring a Front Office Supervisor at Qasr Al Sarab Desert Resort. The role involves overseeing guest service delivery, handling inquiries, coordinating reception work, and ensuring high standards.
Key Skills for This Role
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Have complete knowledge of the hotel product including room types, rates, features, facilities, F&B outlets, spa, and other properties
- Oversee service delivery and ensure it meets the highest standard at all times
- Take personal responsibility for guest satisfaction and follow up on issues timely
- Be proactive and innovative in suggesting alternatives to meet guest needs
- Develop close and harmonious working relationships with all hotel departments
- Conduct daily shift briefings/meetings and pass on information to team members
- Coordinate reception work during the shift effectively
- Follow all standards of programmes in place (GHA Discovery, MessageBox, Anantara App, Guest Preferences)
- Be available to work all shifts including night shift
- Carefully and safely drive the hotel buggy at all times
Requirements
- Proven experience in a supervisory role within an office environment
- Previous experience in Opera preferred
- Extensive background in the hospitality industry, ideally within a hotel or resort setting
- Exceptional customer service skills
- Strong time management skills
- Impeccable professional presentation
- Flexibility to work weekends and varying schedules
Full Job Posting
Overview
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- We believe every journey should leave a lasting impression — for our guests and for our people.
- If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Responsibilities
- Anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- Have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- Develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team members.
- Coordinate reception work during the shift in an effective manner
- Follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
- Be available to work in all shifts including night shift
- Carefully and safely drive the hotel buggy at all times
Qualifications
- Proven experience in a supervisory role within an office environment, demonstrating strong leadership and team management capabilities
- Previous experience in Opera will be preferred
- Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations
- Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high pressure situations
- Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties
- Impeccable professional presentation, reflecting the high standards of the organisation.
- Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
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