Front Office Supervisor
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Key skills for this role
About the Role
NH Collection Hotels & Resorts is hiring a Front Office Supervisor for La Suite Dubai Hotel & Apartment. You will oversee daily front office operations, supervise team members, handle guest concerns, and ensure exceptional service.
Key Skills for This Role
Responsibilities
- Supervise and support Front Office colleagues during assigned shifts
- Ensure smooth and efficient check in and check out procedures
- Handle guest inquiries, requests, complaints, and special requirements professionally
- Monitor room status, room allocations, and occupancy levels
- Assist in training, coaching, and performance monitoring of Front Office colleagues
- Coordinate with Housekeeping, Reservations, Finance, and other departments
- Act as first point of contact for guest escalations and operational issues
- Prepare daily reports and maintain accurate guest records
Requirements
- Minimum 2 3 years of Front Office experience in a hotel environment
- At least 1 year of supervisory experience in a Front Office role preferred
- Strong knowledge of Front Office operations and guest service standards
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office applications and Property Management Systems (Opera preferred)
- Ability to work flexible shifts, including weekends and public holidays
- Fluent in English; additional language skills are an advantage
Full Job Posting
Job Overview
- The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest service, efficient check in and check out procedures, and supporting the Front Office team.
Key Responsibilities
- Supervise and support Front Office colleagues during assigned shifts.
- Ensure smooth and efficient check in and check out procedures.
- Handle guest inquiries, requests, complaints, and special requirements professionally and promptly.
- Maintain high standards of guest service and hospitality at all times.
- Monitor room status, room allocations, and occupancy levels.
- Assist in training, coaching, and performance monitoring of Front Office colleagues.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Coordinate with Housekeeping, Reservations, Finance, and other departments to ensure seamless guest experiences.
- Act as the first point of contact for guest escalations and operational issues during assigned shifts.
- Prepare daily reports and maintain accurate guest records and documentation.
- Support management with scheduling, administrative tasks, and operational requirements.
- Promote teamwork and contribute to a positive and professional work environment.
Qualifications & Requirements
- Minimum 2–3 years of Front Office experience in a hotel environment.
- At least 1 year of supervisory experience in a Front Office role preferred.
- Strong knowledge of Front Office operations and guest service standards.
- Excellent communication and interpersonal skills.
- Strong leadership, organizational, and problem solving abilities.
- Proficiency in Microsoft Office applications and Property Management Systems (Opera preferred).
- Ability to work flexible shifts, including weekends and public holidays.
- Professional appearance and a customer focused attitude.
- Fluent in English; additional language skills are an advantage.
Core Competencies
- Guest Service Excellence
- Leadership and Team Supervision
- Communication and Interpersonal Skills
- Problem Solving and Decision Making
- Attention to Detail
- Time Management and Organization
- Conflict Resolution
- Reliability and Professionalism
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