Telephone Operator
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Key skills for this role
About the Role
NH Collection Hotels & Resorts seeks a Telephone Operator for La Suite Dubai Hotel & Apartment. The role handles all incoming and outgoing calls professionally, routes calls accurately, and provides exceptional customer service.
Key Skills for This Role
Responsibilities
- Answer and manage incoming calls promptly and professionally
- Transfer calls accurately to the appropriate department or individual
- Take and relay messages efficiently and confidentially
- Provide information regarding company facilities, services, policies, and departments
- Assist guests and callers with inquiries, requests, and concerns
- Maintain updated internal and external telephone directories
- Operate and monitor the telephone switchboard system
- Handle emergency calls and communications according to company procedures
- Record and report technical issues related to telecommunications equipment
- Support front office and administrative tasks when required
Requirements
- High School Diploma or equivalent
- Minimum 2–5 years of experience as a Telephone Operator, Call Center Agent, Receptionist, Guest Service Agent, or similar customer facing role
- Previous experience in hospitality, hotel, healthcare, or corporate sector highly preferred
- Experience handling high volume call traffic and multi line switchboard systems
- Proven ability to provide excellent customer service and manage guest inquiries professionally
- Excellent verbal and written communication skills
- Fluency in English; additional languages are an advantage
- Knowledge of Opera PMS is a strong advantage
Full Job Posting
Job Location and Company
- Job Location: La Suite Dubai Hotel & Apartment
- NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond.
Key Responsibilities
- Answer and manage incoming calls promptly and professionally.
- Transfer calls accurately to the appropriate department or individual.
- Take and relay messages efficiently and confidentially.
- Provide information regarding company facilities, services, policies, and departments.
- Assist guests and callers with inquiries, requests, and concerns.
- Maintain updated internal and external telephone directories.
- Operate and monitor the telephone switchboard system.
- Handle emergency calls and communications according to company procedures.
- Record and report technical issues related to telecommunications equipment.
- Maintain a high level of customer service and professionalism at all times.
- Support front office and administrative tasks when required.
- Ensure compliance with company policies, procedures, and confidentiality standards.
Qualifications & Requirements
- High School Diploma or equivalent.
- Hospitality, Business Administration, or Customer Service certification is an advantage.
- Minimum 2–5 years of experience as a Telephone Operator, Call Center Agent, Receptionist, Guest Service Agent, or similar customer facing role.
- Previous experience in the hospitality, hotel, healthcare, or corporate sector is highly preferred.
- Experience handling high volume call traffic and multi line switchboard systems.
- Proven ability to provide excellent customer service and manage guest inquiries professionally.
- Experience coordinating with multiple departments and handling emergency communications when required.
- Knowledge of Opera PMS is a strong advantage.
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Strong customer service and interpersonal skills.
- Ability to multitask and manage multiple calls simultaneously.
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