Manager, Wealth Solutions Operations (UAE national)
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Key skills for this role
About the Role
Standard Chartered seeks a Manager for Wealth Solutions Operations to develop and manage stakeholder relationships, ensure compliance, and drive process improvements. Requires banking/financial advisory background, knowledge of wealth products, and strong communication skills.
Key Skills for This Role
Responsibilities
- Develop and manage stakeholder relationships across Wealth & Retail Banking products, distribution, compliance, risk and operations
- Ensure work is performed in accordance with Management standards, Process Guides, customer service standards, operational risk requirements and regulatory controls
- Ensure all processes are documented, up to date and being effectively implemented by the operations team
- Highlight inherent risk within processes to Management
- Improve current processes using Operational Excellence methodology and tools
- Work with WM Products team to set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures
- Follow Service Level Agreements established with key internal departments
- Provide timely data/information in preparation of reports/returns required by Group, regulators and Tax authorities
- Ensure all Bancassurance, wealth lending, securities and Mutual Funds applications are timely processed
- Ensure compliance of AML, CDD policies & procedures in accordance with Group and Local Regulatory guidelines
- Support new product launches, special projects together with representatives of the WM Products team
- Assist in coordinating, facilitating and promoting understanding of operational risk
Requirements
- Banking/Financial Advisory firms background
- Knowledge of Wealth Products
- Strong communication and interpersonal skills
- Data Gathering and Reporting skills
- Strong MS Word, Excel and Presentation skills
- Project management and implementation experience
- Bachelor's degree
Full Job Posting
About Standard Chartered
- We're an international bank, nimble enough to act, big enough for impact.
- Our purpose is to drive commerce and prosperity through our unique diversity.
Key Responsibilities
- Develop and manage stakeholder relationships across Wealth & Retail Banking products, distribution, compliance, risk and operations.
- Ensure that the work is performed in accordance with Management standards, Process Guides, the agreed customer service standards, operational risk requirements and regulatory controls.
- Ensure all processes are documented, up to date and being effectively implemented by the operations team in Dubai and Chennai.
- Highlight inherent risk within processes to Management so as to ensure bank risk is kept to the minimum.
- Improve current processes using Operational Excellence methodology and tools across all products/functions and drive continuous improvement discipline through standard work.
- Work with the WM (Wealth Management) Products team to set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking.
- Follows rigorously Service Level Agreements established with key internal departments.
- Provides timely data/information in preparation of reports/returns required by Group, regulators and Tax authorities.
- All Bancassurance, wealth lending, securities and Mutual Funds applications are timely processed.
- Ensure compliance of AML, CDD policies & procedures in accordance with Group and Local Regulatory guidelines.
- Support new product launches, special projects together with representatives of the WM Products team.
- Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Skills And Experience
- Banking/Financial Advisory firms background
- Knowledge of Wealth Products
- Coordination and execution
- Strong communication and interpersonal skills
- Data Gathering and Reporting
- Strong MS Word, Excel and Presentation skills
- Project management and implementation
Qualifications
- Bachelor’s degree
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