MANAGER - QUALITY & RISK MANAGEMENT
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
DP World is seeking a Manager for Quality & Risk Management to develop and lead the Enterprise Risk Management framework, manage ISO certifications, and drive continuous improvement.
Key Skills for This Role
Responsibilities
- Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units
- Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions
- Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards
- Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions
- Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations
- Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings
- Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives
- Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms
- Lead process re engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines
- Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs
- Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements
- Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption
Requirements
- Expertise in Quality Management Systems (QMS), ISO standards, and EFQM excellence models
- Deep understanding of Enterprise Risk Management (ERM) frameworks
- Experience with risk appetite setting, risk registers, and control frameworks (e.g., RICS)
- Strong knowledge of Lean, Six Sigma, and process optimization methodologies
- Expertise in internal and external audits, compliance frameworks, and ISO certification processes
- Ability to design and manage KPI frameworks and performance dashboards
- Strong project management capabilities across cross functional transformation initiatives
- Experience in change management and adoption of new processes and systems
Full Job Posting
Key Responsibilities
- Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units.
- Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions.
- Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards.
- Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions.
- Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations.
- Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings.
- Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives.
- Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms.
- Lead process re engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines.
- Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs.
- Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements.
- Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption.
Technical Competencies
- Quality & Continuous Improvement: Expertise in Quality Management Systems (QMS), ISO standards, and EFQM excellence models; Strong knowledge of Lean, Six Sigma, and process optimization methodologies; Ability to design and implement continuous improvement frameworks and governance.
- Risk Management & Governance: Deep understanding of Enterprise Risk Management (ERM) frameworks; Experience with risk appetite setting, risk registers, and control frameworks (e.g., RICS); Strong governance mindset with ability to implement policy and control structures.
- Data & Performance Management: Ability to design and manage KPI frameworks and performance dashboards; Strong analytical skills with experience in data driven decision making; Experience in data governance, reporting automation, and performance tracking systems.
- Audit & Compliance: Expertise in internal and external audits, compliance frameworks, and ISO certification processes; Strong capability in root cause analysis and corrective action implementation.
- Project & Change Management: Strong project management capabilities across cross functional transformation initiatives; Experience in change management and adoption of new processes and systems; Excellent project management skills with the ability to lead cross functional teams and drive change with
About DP World
- Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
- With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
- We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end to end supply chain solutions that can change the way the world trades.
- What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s
- DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
- We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives
- WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DP World
BUSINESS ANALYST - PROCESS OPTIMIZATION
Dubai, UAE
DP World seeks a Business Analyst for process optimization to collaborate with stakeholders, analyze business requirements, and drive automation and AI initiatives. The role involves designing digital solutions, conducti
BUSINESS ANALYST - PROCESS OPTIMIZATION
Dubai, UAE
DP World seeks a Business Analyst to drive process optimization and automation initiatives. The role involves gathering business requirements, designing digital solutions, and collaborating with cross-functional teams to
Legal Executive
Dubai, UAE
DP World seeks a Legal Executive in Dubai with expertise in shipping container claims, cargo claims, or maritime claims. Requires a Bachelor's degree in law and minimum 2 years of experience in claims handling. Strong kn
SITE ENGINEER
Abu Dhabi, UAE
DP World is seeking a Site Engineer to oversee installation, testing, and commissioning of ELV systems in Abu Dhabi. The role involves supervising technicians, coordinating with teams, and ensuring compliance with projec
Analyst: Finance | Eco Health
Dubai, UAE
DP World is seeking a Finance Analyst to provide expertise and support in developing operational implementation plans and financial reporting. The role involves preparing monthly financial reports, supporting budgeting a
ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
Dubai, UAE
DP World seeks an Assistant Manager for Operations & Process Development in Dubai. The role involves managing daily operations, driving process improvements, analyzing data, and leading teams. Requires experience in oper
ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
, UAE
DP World is seeking an Assistant Manager for Operations & Process Development to oversee daily operational activities, drive process improvements, and ensure SLA compliance. The role involves resource planning, data anal
EXECUTIVE – BILLING (T)
Dubai, UAE
DP World in Dubai seeks a Billing Executive to create and submit invoices for ship repair companies, manage accounts receivable, and support audits. The role requires attention to detail and knowledge of billing and acco
BUSINESS ANALYST - PROCESS OPTIMIZATION
Dubai, UAE
BUSINESS ANALYST - PROCESS OPTIMIZATION
Dubai, UAE
Legal Executive
Dubai, UAE
SITE ENGINEER
Abu Dhabi, UAE
Analyst: Finance | Eco Health
Dubai, UAE
ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
Dubai, UAE
ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
, UAE
EXECUTIVE – BILLING (T)
Dubai, UAE