ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
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Key skills for this role
About the Role
DP World seeks an Assistant Manager for Operations & Process Development in Dubai. The role involves managing daily operations, driving process improvements, analyzing data, and leading teams.
Key Skills for This Role
Responsibilities
- Manage and oversee daily operational activities to ensure smooth execution of tasks and achievement of departmental objectives
- Monitor operational performance and SLA compliance
- Plan, prioritize, and allocate resources effectively to maximize productivity and operational efficiency
- Drive process improvement initiatives by analyzing workflows, eliminating bottlenecks, and implementing operational enhancements
- Conduct root cause analysis and implement corrective actions
- Ensure compliance, quality assurance, and risk management
- Analyze operational data and perform reconciliations
- Prepare management reports, dashboards, and KPI analyses
- Coordinate with internal and external stakeholders, including government entities
- Manage projects and operational initiatives, monitoring milestones and tracking action plans
- Lead, coach, and develop team members
- Enhance customer experience and operational excellence
Requirements
- Experience in operations management and process development
- Ability to analyze operational data and prepare reports
- Strong leadership and team development skills
- Excellent communication and stakeholder management skills
Full Job Posting
Job Description
- Manage and oversee daily operational activities to ensure smooth execution of tasks and achievement of departmental objectives.
- Monitor operational performance and SLA compliance, ensuring adherence to company policies, procedures, and service standards.
- Plan, prioritize, and allocate resources effectively to maximize productivity and operational efficiency.
- Drive process improvement initiatives by analyzing workflows, eliminating bottlenecks, and implementing operational enhancements.
- Conduct root cause analysis and implement corrective actions to resolve issues and prevent recurring operational challenges.
- Ensure compliance, quality assurance, and risk management by maintaining adherence to regulatory requirements and organizational standards.
- Analyze operational data and perform reconciliations to identify discrepancies, ensure data accuracy, and support informed decision making.
- Prepare management reports, dashboards, and KPI analyses to provide insights on operational performance and business outcomes.
- Coordinate with internal and external stakeholders, including government entities, to address operational issues and ensure effective communication.
- Manage projects and operational initiatives, monitoring milestones, tracking action plans, and supporting system and automation implementations.
- Lead, coach, and develop team members, fostering collaboration, accountability, and continuous performance improvement.
- Enhance customer experience and operational excellence by addressing customer pain points and promoting innovation, automation, and best practices.
About Us
- DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
- With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents.
- We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology.
- We're reshaping the future by investing in innovation, from intelligent delivery systems to automated warehouse stacking.
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