Manager, Product Management
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Key skills for this role
About the Role
Mastercard is seeking a Manager of Product Management for the Consumer Acquisition and Engagement team in Toronto. You will lead client loyalty programs, manage program strategy, and build client relationships.
Key Skills for This Role
Responsibilities
- Develop and lead client loyalty programs including program management, strategic planning, campaign and marketing plans, P&L forecasting, and client relationship building
- Strategically grow client business by identifying pain points and providing additional loyalty solutions
- Represent Mastercard as the primary contact for partner loyalty programs
- Oversee operations including cross functional team members and vendor management
- Manage and prioritize product backlog in partnership with partner
- Monitor, manage, and report on program KPIs
- Conduct weekly partner meetings and monthly/quarterly business reviews
Requirements
- 5+ years of experience working with or managing merchant and consumer loyalty programs
- Account management experience
- Bachelor's degree required
- Excellent verbal, presentation, and written communication skills
- Analytical thinking/problem solving
- Competency with Microsoft Office
- Travel required 10%
Full Job Posting
Our Purpose
- Mastercard powers economies and empowers people in 200+ countries.
Title and Summary
- Manager, Product Management in Consumer Acquisition and Engagement (CA&E) team.
- CA&E provides loyalty, offers, rewards, personalization and marketing services.
Core Objectives
- Develop and lead client loyalty programs.
- Strategically grow client business.
- Represent Mastercard as primary contact.
- Oversee operations and vendor management.
- Manage product backlog.
- Monitor and report on program KPIs.
- Conduct partner meetings and business reviews.
Role
- Build and maintain strong customer relationships.
- Support all aspects of client loyalty program.
- Ensure timely delivery of solutions.
- Support business reviews.
- Provide project oversight.
- Participate in account planning.
- Support solution development.
- Provide customer feedback for product development.
- Maintain account budgets and forecasts.
- Drive high customer satisfaction.
All About You
- 5+ years experience with loyalty programs.
- Account management experience.
- Previous loyalty or digital marketing experience preferred.
- Understanding of sales strategy.
- Ability to manage multiple projects.
- Excellent communication skills.
- Analytical thinking.
- Bachelor's degree required.
- Competency with Microsoft Office.
- Location: Toronto, ON, Canada.
- Travel required: 10%.
Pay Ranges
- Toronto, Canada: CAD 121,000 CAD 169,000.
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