MANAGER - HR OPERATIONS
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
DP World is hiring a Manager for HR Operations to oversee onboarding, employee relations, payroll, compliance, and HR process automation. The role requires expertise in Oracle Fusion, Zoho, and UAE labor laws, and involves managing a team and leading special projects.
Key Skills for This Role
Responsibilities
- Oversee the complete onboarding process including PRO process
- Conduct We Care meetings and Gemba walks for employee welfare
- Review and update HR policies and procedures
- Manage employee relations and resolve conflicts
- Oversee payroll, EOS and benefits administration
- Handle internal and external audits
- Rollout yearly Performance Appraisals and finalize payouts
- Coordinate employee training and development programs
- Lead digitization and automation of HR processes
- Administer HR team members and evaluate their performance
- Lead special projects and review HR metrics
Requirements
- Experience in HR operations including onboarding, employee relations, payroll, and compliance
- Proficiency in Oracle Fusion and Zoho
- Knowledge of UAE labor laws
- Experience in managing audits and HR process automation
- Leadership and team management skills
Full Job Posting
Key Responsibilities
- Oversee the complete onboarding process including PRO process. Review and update the induction presentation. Review the performance of the vendors on a yearly basis. Manage the escalations from the stakeholders (We One BU & DPW PRO) during deployments.
- Conduct We Care meetings and Gemba walks for the welfare of the employees. Involved in planning and conducting employee engagements activities for the entire workforce whereby reducing attrition and improve employee retention.
- Review and update the policy and procedures. Ensure the same is communicated to all employees. Conduct awareness meetings and preparation of the communications.
- Manage employee relations and resolve conflicts. All Zoho escalations are addressed and closed. Final decisions arrived for certain DC cases.
- Oversee payroll, EOS and benefits administration. Approval of SRF and signing of all employees’ letters (salary revision, promotion, service, request letters) in a timely manner. Handle escalations of EOS and resolve. Approve all work related injury for treatments, involved in yearly insurance renew
- Timely approval of employee related requests and all types of invoices in fusion.
- Single point of contact to handle and resolve employees’ queries for escalated cases with authorities and Leadership team, through ensuring compliance to labour laws.
- Handle internal and external audits for the company. Responsible for working on the audit findings and closure of the same.
- Rollout yearly Performance Appraisals for the workforce and finalizing the payouts. Coordinate employee training and development programs.
- Involved in suggesting and implementing digitization and automation of HR processes. Coordinate with IT for system enhancements and agree to final go ahead of the IT projects.
- Administer all HR team members, guide and support, evaluate their performance and lead them to achieve organization goals.
- Lead special projects, review HR metrics / management reports, process reengineering and continuous improvement, ensuring accuracy, timeliness, and improved employee experience across HR operations.
Technical Competencies
- People Employee Relations – Ensuring Adherence to Code of Conduct: Ensures employees are following DP World's Code of Conduct and independently handles non routine cases of employee misdemeanor.
- People Organization Design & Effectiveness: Guides the analysis of DP World's organizational structure and HC systems, identifying new and more efficient organization structures, HC systems and modes of governance to assist leaders in achieving their organization strategy.
- People Organization Design & Effectiveness: Manages the headcount and associated budget for relevant departments and works with the department heads to plan their workforce requirements accordingly.
- People Organization Design & Effectiveness: Provides advice to HC Business Partners and line managers on the compensation and benefits decisions for their employees; resolves complex or non routine issues, managing and resolving cases from beginning to end.
- People Performance and Rewards: Develops a comprehensive understanding of the performance management process and system and coordinates the evaluation of employees' performance across the departments within DP World.
- People Administrative and Regulatory Affairs: Defines the objectives and resources required to successfully support a project/activity and effectively manages own and team time to complete projects within the established timeframes.
- People Administrative and Regulatory Affairs: Follows up and keeps others informed of progress on tasks and project responsibilities to make certain that results are achieved and deadlines are successfully met.
- HRIS & Digital Literacy: Proficiency in Oracle Fusion (for approvals and invoices) and Zoho (for escalation management). Experience in HR process automation and digitization.
- Operations Management: Deep understanding of the full employee lifecycle, including complex onboarding, PRO/labor law processes, and offboarding (EOS).
- Compliance & Audit: Knowledge of local labor laws and the ability to manage internal/external audit frameworks, ensuring closure of non compliance findings.
About DP World
- Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
- With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
- We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end to end supply chain solutions that can change the way the world trades.
- What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s
- DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
- We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives
- WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DP World
BUSINESS ANALYST - PROCESS OPTIMIZATION
Dubai, UAE
DP World seeks a Business Analyst for process optimization to collaborate with stakeholders, analyze business requirements, and drive automation and AI initiatives. The role involves designing digital solutions, conducti
BUSINESS ANALYST - PROCESS OPTIMIZATION
Dubai, UAE
DP World seeks a Business Analyst to drive process optimization and automation initiatives. The role involves gathering business requirements, designing digital solutions, and collaborating with cross-functional teams to
Legal Executive
Dubai, UAE
DP World seeks a Legal Executive in Dubai with expertise in shipping container claims, cargo claims, or maritime claims. Requires a Bachelor's degree in law and minimum 2 years of experience in claims handling. Strong kn
SITE ENGINEER
Abu Dhabi, UAE
DP World is seeking a Site Engineer to oversee installation, testing, and commissioning of ELV systems in Abu Dhabi. The role involves supervising technicians, coordinating with teams, and ensuring compliance with projec
Analyst: Finance | Eco Health
Dubai, UAE
DP World is seeking a Finance Analyst to provide expertise and support in developing operational implementation plans and financial reporting. The role involves preparing monthly financial reports, supporting budgeting a
ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
Dubai, UAE
DP World seeks an Assistant Manager for Operations & Process Development in Dubai. The role involves managing daily operations, driving process improvements, analyzing data, and leading teams. Requires experience in oper
ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
, UAE
DP World is seeking an Assistant Manager for Operations & Process Development to oversee daily operational activities, drive process improvements, and ensure SLA compliance. The role involves resource planning, data anal
EXECUTIVE – BILLING (T)
Dubai, UAE
DP World in Dubai seeks a Billing Executive to create and submit invoices for ship repair companies, manage accounts receivable, and support audits. The role requires attention to detail and knowledge of billing and acco
BUSINESS ANALYST - PROCESS OPTIMIZATION
Dubai, UAE
BUSINESS ANALYST - PROCESS OPTIMIZATION
Dubai, UAE
Legal Executive
Dubai, UAE
SITE ENGINEER
Abu Dhabi, UAE
Analyst: Finance | Eco Health
Dubai, UAE
ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
Dubai, UAE
ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)
, UAE
EXECUTIVE – BILLING (T)
Dubai, UAE