Manager, Fraud Operations

Job Summary

Key Responsibilities

• Support the country fraud-risk operating model and strategic direction.
• Develop fraud identification, monitoring, and investigation systems to minimize losses.
• Improve sourcing quality, investigate suspected fraud applications, and coordinate regional processes and reporting.
• Embed fraud-risk management and build a proactive fraud-risk awareness culture.
• Lead standardization, automation, consolidation, re-engineering, and process-improvement initiatives.
• Track KPIs, improve transaction processing, deliver training, and coordinate remedial actions and escalations.
• Ensure policies, procedures, prevention, detection, assurance, and response plans meet risk and control standards.
• Oversee the fraud-risk team and ensure compliance with banking laws, anti-money-laundering requirements, Visa, and Mastercard rules.
• Close gaps identified through internal audits, peer reviews, and regulatory reviews.

Qualifications

• Bachelor’s or master’s degree or equivalent university degree.
• At least five years of experience.
• Relevant experience in a related role is an added advantage.
• Clear written and verbal communication skills and fluent English communication with clients.
• Ability to build working relationships across functions and borders.
• Understanding of financial services, retail banking, fraud risk, governance, regulatory, and control requirements.
• Strong leadership and management skills across directly managed and virtual teams.

Skills and Experience

• Stakeholder management, people management, fraud risk management, governance, and regulatory conduct.
• Analytical skills and the ability to identify, assess, monitor, control, and mitigate risk.
• Knowledge of financial services and applicable regulatory frameworks.

About Standard Chartered

What We Offer

• Competitive salary and benefits supporting mental, physical, financial, and social wellbeing.
• Retirement savings, medical and life insurance, flexible benefits, leave programs, learning opportunities, and wellbeing support.
• Flexible working options based around home and office locations.