MANAGER EPIC PB/HB APPLICATIONS TEAM - MAINTENANCE

Position Overview

Essential Duties

• Manage multiple staff members of various levels (e.g., supervisors, technical staff, professional staff, support staff) through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management. Provide coaching and support continuous learning for staff on topics relevant to their job.
• Manage and coordinate team objectives, resourcing, tasks and projects, organizing the team’s tasks and projects and tracking productivity and schedules to measure against set goals and initiatives.
• Ensure that goals are aligned with OCHIN strategic direction and that projects and project tactics align with organizational goals.
• Ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression.
• Proactively analyze portfolio for risks and issues and recommend prevention and mitigation steps. Ensure that project deadlines are met, and that escalation process is followed when deadlines are at risk.
• Design, maintain, and optimize team standard operating procedures, templates, and tools.
• Build and maintain strong relationships with members and staff at all levels of the organization; negotiate difficult conversations to a desired end while maintaining trust and respect.
• Partner with leaders across the organization to optimize work, projects, and programs for overall organizational success.
• Attend regular committee meetings to drive systems thinking and operational excellence throughout OCHIN’s business.
• Safeguard intellectual property and confidentiality, including but not limited to implementing disaster recovery and back-up procedures where applicable.
• Providing leadership, coordination and management of processes and functions for EHR Billing Maintenance
• Identifying potential opportunities for process and quality improvement within OCHIN
• Continue to improve both maintenance & install process with both legacy and new members.
• Maintaining and reinforcing communication and linkages between the Epic Maintenance Teams and other relevant OCHIN Departments
• Work with team supervisors to resource and allocate staff for special projects and go live support
• Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments.
• Ability to bridge Epic build concepts with user workflows and operational practices, as needed, to support epic maintenance design and stabilization.
• Regular review of material from Epic, including Release Notes, in pursuit of quarterly upgrade build and support
• Other duties as assigned
• 6+ years of progressively professional experience in business service area, in a healthcare and/or IT setting required.
• Minimum of three (3) years of supervisory experience or leadership roles required. Experience managing Epic Resolute Applications Analysts is also highly desired.
• Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; master’s degree preferred.
• Certification in at least one of the following applications is required (more than one is preferred): Resolute PB, Resolute HB, PB Claims, HB Claims, SBO.
• The ideal candidate will have at least 5 years of experience as an Epic Resolute Applications Analyst, with experience in Epic build.
• Experience working with Epic in both inpatient and outpatient settings preferred.
• A keen sense of excellent customer service and how to deliver it effectively in all situations.
• Strong leadership skills, in support of the organization’s needs
• Strong verbal and written communication skills
• Proficiency in Microsoft Office suite.
• Proficiency in Smartsheet or similar project management system preferred
• Ability to travel based on member's needs

COVID-19 Vaccination Requirement

• To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

• OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
• Work from home requirements are:
• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

Base Pay Overview