Manager dnata Operations | Emiratisation
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Key skills for this role
About the Role
dnata is seeking a Manager for Airport Operations to lead operations across Dubai and Al Maktoum airports and dnata Cargo. The role involves reviewing operational plans, leading safety initiatives, managing daily operations, overseeing emergency response, and building stakeholder relationships.
Key Skills for This Role
Responsibilities
- Review and adjust operational plans to meet business needs, anticipating disruptions and guiding corrective actions through the Airport Operations Control Centre team
- Lead safety initiatives by conducting briefings, enforcing compliance and ensuring staff are equipped to work safely and confidently
- Manage daily operations, ensuring accurate reporting, optimal resource allocation and adherence to regulatory and company standards
- Oversee emergency response procedures and lead post incident reviews to ensure lessons are captured and improvements implemented
- Build strong relationships with customers and stakeholders, ensuring service level agreements are met and satisfaction is maintained
- Conduct regular inspections and safety checks across airside, landside and facilities, taking immediate action to resolve discrepancies
- Monitor data sources to forecast disruptions, resolve time critical issues and implement business continuity plans for Airport Operations Control Centre and dnata Operations Control Centre
- Act as Bronze Commander during emergencies, coordinating with Service Delivery Managers and ensuring effective communication
- Oversee dnata cargo operations at DXB and DWC, addressing escalations and ensuring alignment with airline and freight forwarder SLAs
Requirements
- Bachelor's degree in business administration, aviation or ground handling, along with 8+ years’ experience in aviation and ground handling, which will include 2 years’ experience in a supervisory role
- OR a Diploma in business administration, aviation or ground handling and 10+ years of experience in aviation and ground handling including 4 years’ experience in a supervisory role
- Advanced knowledge of airline customer service products, airport operations and aviation terminology
- Strong leadership, planning, organisational and quality orientation skills
- Excellent communication, safety awareness and stakeholder engagement abilities
- High proficiency in IT systems and computer literacy
- Strong experience of budget and cost control management
Full Job Posting
Job Purpose
- dnata is more than a global air and travel services provider.
- We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services.
- As a Manager, dnata Operations (Emiratisation), you will lead dnata’s Airport Operations and resources across Dubai Airport, Al Maktoum Airport and dnata Cargo during your shift.
In this role, you will:
- Review and adjust operational plans to meet business needs, anticipating disruptions and guiding corrective actions through the Airport Operations Control Centre team
- Lead safety initiatives by conducting briefings, enforcing compliance and ensuring staff are equipped to work safely and confidently
- Manage daily operations, ensuring accurate reporting, optimal resource allocation and adherence to regulatory and company standards
- Oversee emergency response procedures and lead post incident reviews to ensure lessons are captured and improvements implemented
- Build strong relationships with customers and stakeholders, ensuring service level agreements are met and satisfaction is maintained
- Conduct regular inspections and safety checks across airside, landside and facilities, taking immediate action to resolve discrepancies
- Monitor data sources to forecast disruptions, resolve time critical issues and implement business continuity plans for Airport Operations Control Centre and dnata Operations Control Centre
- Leads emergency response plan for dnata airport operations in case of an accident or incident
- Act as Bronze Commander during emergencies, coordinating with Service Delivery Managers and ensuring effective communication
- Oversee dnata cargo operations at DXB and DWC, addressing escalations and ensuring alignment with airline and freight forwarder SLAs
- Coordinate with Emirates and flydubai during irregular operations to support revised schedules and ensure dnata resources are deployed effectively
Qualification
- Bachelor's degree in business administration, aviation or ground handling, along with 8+ years’ experience in aviation and ground handling, which will include 2 years’ experience in a supervisory role
- OR a Diploma in business administration, aviation or ground handling and 10+ years of experience in aviation and ground handling including 4 years’ experience in a supervisory role
- Advanced knowledge of airline customer service products, airport operations and aviation terminology
- Strong leadership, planning, organisational and quality orientation skills
- Excellent communication, safety awareness and stakeholder engagement abilities
- High proficiency in IT systems and computer literacy
- Strong experience of budget and cost control management
Recruitment Process and Timeline
- dnata part of Emirates Group is an international organisation with employees from over 170 nationalities.
- Please ensure your CV is up to date for our talent acquisition team to review your profile.
- If you meet the criteria of the role you will then be invited to complete a HireVue video interview.
- If you are shortlisted you will then be invited to interview with our hiring managers.
- If you are successful your recruiter will reach out to you with an offer.
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