Manager - Digital Product Design
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Key skills for this role
About the Role
Lead end-to-end user experience design, manage design teams, ensure high-quality product solutions, and utilize data-driven design methodologies.
Key Skills for This Role
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Overview
- The role of the Manager - Digital Product Design will be responsible for leading and managing the delivery of end-to-end user experience design, including research, ideation, conception, detailed design, prototypes and validation across multiple products and areas.
- They will work with a number of product teams to guide design and collaborate with counterparts in the digital product team and within CCMB, and ensure the delivery of the highest quality product design solutions.
- In this role, you will:
- Manage and develop a team of designers (both in- and out-sourcing models), setting clear goals, managing project loads and allocating designers accordingly, ensuring deadlines are met and setting up team members for overall success.
- Provide governance of visual and interaction design standards including overall responsibility for the department design system. Constantly review and makes improvements to guidelines and workflows.
- Leads the design team's approach to information architecture, multi-step, and cross-platform flows considering the holistic user experience. Ensure effective prototyping and user testing techniques.
- Use design thinking process to educate designers, product owners and the wider CCMB team on how to best approach problems.
- Collaborate with backlog, objectives and key results (OKR) definition. Oversee roadmap development and goals, ensure solutions achieve measurable and impactful goals.
- Ensure qualitiative and quantitave data and OKRs inform all work and that roadmaps are user-centered and data-informed.
- Coach designers on presentation and communication abilities. Provide an empathic leadership approach, but also project assertiveness.
- Take a leadership role in cross-discipline initiatives: responsible for overall end-to-end product design process including all channels, devices, and dependencies.
- Work with Manager Digital Product and Manager Production to ensure that overall digital product delivery is of high standards. Foster a digital product operating model that supports effective collaboration, mutual respect and efficiency across the product development value chain.
Knowledge And Skills
- Experience overseeing an IxD in an international service organization, tasked with delivering product design for a wide range user groups and for different lines of business (international contexts, multi-language localization, accessibility for people with disabilities, etc.)
- Expert knowledge of user experience /interface design patterns process and standard UCD methodologies
- Data-driven design skills, knowledge, production value and attention to detail
- Ability to communicate clearly, concisely, and persuasively, both verbally and in writing
- Ability to create wireframes as well as interactive prototypes
- Demonstrated expertise in web standards and accessibility standards.
- Active interest in supporting ongoing growth and development of IxD at Emirates
- Extensive knowledge of DesignOps
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