Manager, Account Management - Team Lead

Overview

• Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Management Team Lead to nurture and maintain long-term relationships with our Enterprise merchants.
• This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
• This role also includes people management responsibilities, specifically leading a small team of Account Management Specialists.
• You will be the business advisor and main point of contact to a merchant post integration process.
• You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants.
• Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.
• What you ll be doing:
• Lead, mentor, and coach a small team of Account Management Specialists, driving their professional growth and development
• Own the day-to-day management of the team, including workload allocation, performance monitoring, and ensuring the team collectively exceeds strategic and financial targets.
• Crafting merchant specific account development plans focusing on revenue generation
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Analyse merchant s performance and provide recommendations to improve the payment flow /revenue
• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants needs
• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience