Enterprise Account Manager - Saudi Arabia
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Key skills for this role
About the Role
Checkout.com is looking for an Enterprise Account Manager in Riyadh to act as a trusted advisor for large merchants in the payments landscape. You will drive merchant ROI, optimize payment performance, and identify upsell opportunities.
Key Skills for This Role
Responsibilities
- Drive Merchant ROI by crafting and executing merchant specific development plans focusing on tangible revenue generation and value add
- Conduct deep dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize checkout flow
- Proactively identify opportunities to upsell new products and features, increasing share of wallet within each account
- Act as primary line of defense against churn by building high touch, consultative relationships and resolving complex merchant pain points
- Navigate difficult conversations and handle pushback from sophisticated enterprise merchants with a focus on long term partnership
- Partner with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience
- Act as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies
Requirements
- At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business
- Strong knowledge of e commerce, payment technologies, and major future trends in the financial ecosystem
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross selling)
- Experience handling high pressure situations and pushback from difficult or demanding enterprise stakeholders
- Comfortable using data to tell a story; can turn complex transaction data into actionable recommendations
- Thrives in a fast paced, entrepreneurial environment and can manage multiple priorities
- Exceptional English communication skills (Arabic is a plus)
Full Job Posting
Company Description
- Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers.
- We are looking for strategic thinking, resourceful, and highly driven Enterprise Account Managers to join our Commercial team in Riyadh.
What You’ll Be Doing
- Driving Merchant ROI: Crafting and executing merchant specific development plans that focus on tangible revenue generation and value add.
- Performance Optimization: Conducting deep dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow.
- Strategic Growth: Proactively identifying opportunities to upsell new products and features, increasing our 'share of wallet' within each account.
- Retention & Loyalty: Acting as the primary line of defense against churn by building high touch, consultative relationships and resolving complex merchant pain points.
- Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long term partnership.
- Cross Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience.
- Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies.
About You
- Experience: At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business!
- Payments Expertise: Strong knowledge of e commerce, payment technologies, and major future trends in the financial ecosystem.
- Commercial Acumen: Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross selling).
- Resilience: Experience handling high pressure situations and pushback from difficult or demanding enterprise stakeholders.
- Analytical Mindset: Comfortable using data to tell a story; you can turn complex transaction data into actionable recommendations for a merchant.
- Adaptability: You thrive in a fast paced, entrepreneurial environment and can manage multiple priorities without losing focus on performance.
- Communication: Exceptional English communication skills (Arabic is a plus), with the ability to influence at all levels of an external organization.
Additional Information
- We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
- Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
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