Enterprise Account Manager
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Key skills for this role
About the Role
Checkout.com seeks an Enterprise Account Manager to serve as a trusted advisor for large merchants in the payments landscape. The role involves driving merchant ROI, optimizing payment performance, and upselling products.
Key Skills for This Role
Responsibilities
- Crafting and executing merchant specific development plans that focus on tangible revenue generation and value add
- Conducting deep dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow
- Proactively identifying opportunities to upsell new products and features, increasing share of wallet within each account
- Acting as the primary line of defense against churn by building high touch, consultative relationships and resolving complex merchant pain points
- Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long term partnership
- Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience
- Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies
Requirements
- At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business
- Strong knowledge of payment technologies and major future trends in the financial ecosystem
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross selling)
- Experience handling high pressure situations and pushback from difficult or demanding enterprise stakeholders
- Comfortable using data to tell a story; can turn complex transaction data into actionable recommendations
- Thrives in a fast paced, entrepreneurial environment and can manage multiple priorities
- Exceptional English communication skills (Arabic is a plus)
Full Job Posting
Job Overview
- We are looking for top tier payments talent to join our high performance culture as we continue to scale after exponential growth in 2025.
- As an Enterprise Account Manager, you are the business advisor and primary post integration point of contact.
- You will act as a trusted advisor, helping our largest merchants navigate the complex global payments landscape.
- Candidates will be assessed against a specific set of criteria for each level (Junior, Mid & Senior) depending on their depth of payments experience.
What you'll be doing
- Driving Merchant ROI: Crafting and executing merchant specific development plans that focus on tangible revenue generation and value add.
- Performance Optimization: Conducting deep dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow.
- Strategic Growth: Proactively identifying opportunities to upsell new products and features, increasing our 'share of wallet' within each account.
- Retention & Loyalty: Acting as the primary line of defense against churn by building high touch, consultative relationships and resolving complex merchant pain points.
- Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long term partnership.
- Cross Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience.
- Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies.
About you
- Experience: At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business!
- Domain Expertise: Strong knowledge of payment technologies, and major future trends in the financial ecosystem.
- Commercial Acumen: Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross selling).
- Resilience: Experience handling high pressure situations and pushback from difficult or demanding enterprise stakeholders.
- Analytical Mindset: Comfortable using data to tell a story; you can turn complex transaction data into actionable recommendations for a merchant.
- Adaptability: You thrive in a fast paced, entrepreneurial environment and can manage multiple priorities without losing focus on performance.
- Communication: Exceptional English communication skills (Arabic is a plus), with the ability to influence at all levels of an external organization.
Additional Information
- We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
- Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
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