Enterprise Account Manager
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Key skills for this role
About the Role
Checkout.com is hiring Enterprise Account Managers in Dubai to serve as business advisors for large merchants in the payments industry. The role involves driving merchant ROI, optimizing payment performance, and upselling products.
Key Skills for This Role
Responsibilities
- Drive merchant ROI by crafting and executing merchant specific development plans
- Conduct deep dive analyses of merchant payment data to increase acceptance rates and reduce false declines
- Proactively identify opportunities to upsell new products and features
- Act as primary line of defense against churn by building consultative relationships
- Navigate difficult conversations and handle pushback from sophisticated enterprise merchants
- Partner with Sales, Integration, Legal, and Product teams for seamless merchant experience
- Act as voice of product and ambassador of brand, providing expertise on global payment strategies
Requirements
- At least 4 years of B2B Enterprise Account Management or Relationship Management experience in payments or digital first business
- Strong knowledge of payment technologies and major trends in financial ecosystem
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue
- Experience handling high pressure situations and pushback from enterprise stakeholders
- Comfortable using data to tell a story and turn complex transaction data into actionable recommendations
- Exceptional English communication skills; Arabic is a plus
Full Job Posting
Company Description
- Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers.
- We are looking for strategic thinking, resourceful, and highly driven Enterprise Account Managers to join our Commercial team in Dubai.
What You’ll Be Doing
- Driving Merchant ROI: Crafting and executing merchant specific development plans that focus on tangible revenue generation and value add.
- Performance Optimization: Conducting deep dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow.
- Strategic Growth: Proactively identifying opportunities to upsell new products and features, increasing our 'share of wallet' within each account.
- Retention & Loyalty: Acting as the primary line of defense against churn by building high touch, consultative relationships and resolving complex merchant pain points.
- Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long term partnership.
- Cross Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience.
- Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies.
About You
- Experience: At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business!
- Domain Expertise: Strong knowledge of payment technologies, and major future trends in the financial ecosystem.
- Commercial Acumen: Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross selling).
- Resilience: Experience handling high pressure situations and pushback from difficult or demanding enterprise stakeholders.
- Analytical Mindset: Comfortable using data to tell a story; you can turn complex transaction data into actionable recommendations for a merchant.
- Adaptability: You thrive in a fast paced, entrepreneurial environment and can manage multiple priorities without losing focus on performance.
- Communication: Exceptional English communication skills (Arabic is a plus), with the ability to influence at all levels of an external organization.
Additional Information
- We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
- Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
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