Maintenance Technician - Elevators & Escalators

Overview

Responsibilities

• Customer relationship management
• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level)
• Accountable for equipment safety and performance
• Accountable for identifying site risks, and communicating them to his supervisor
• Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs.
• Service operations
• Accountable for the end-users and the site safety
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
• Accountable for raising sales to lead to his supervisor
• Accountable for exact and timely back reporting of the work done according to the process
• Responsible for submitting timesheets based on the execution
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition
• Responsible for regular updates of his supervisor on all relevant information

Requirements

• ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
• Good verbal and written English communication skills
• Candidates with basic IT skills will be given a preference
• Candidates with basic digital foundation skills will be the right candidate for this position
• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
• Having a valid GCC driving license is an added advantage
• Candidates meeting the above requirements should only apply for this position.
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• *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
• Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
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• We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
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• ***www.kone.com/careers***