Customer Solution Engineer - MP Tender
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Key skills for this role
About the Role
KONE is hiring a Customer Solution Engineer for MP Tender in Riyadh to provide technical expertise for elevator and escalator solutions. The role requires a Bachelor's in Engineering and at least 5 years of experience in the elevator business.
Key Skills for This Role
Responsibilities
- Attend regular customer meetings along with Sales to clarify all technical queries
- Accountable for overall solution for the customer, including integrations, solutions, services, and products
- Define specifications, costs, and lead times in co operation with other Front Line parties, Supply Line, and Area and Global support functions
- Find optimal technical solutions to meet the customer's needs for non standard
- Ensure clarity on the solution's scope, including KONE and possible third party offerings
- Select the correct product platform on which to make the offering
- Propose solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
- Prepare the customer specification into the KONE language and get the corporate prices from SC
- Ensure that the proposed solution fulfils local codes, regulations, and safety requirements
- Participate in product and new services release information sharing sessions
- Offer input to the product offering management about customization, standardization and interface requirements for the portfolio
- Contribute to the Customer Solutions Engineering virtual and local network
Requirements
- Bachelor degree in Engineering
- Minimum of 5 years of experience in the elevator business or another relevant field
- Excellent verbal and written English and Arabic language will be the added value skills
- Excellent communication, negotiation, and customer handling skills
- Understanding of different building types and customer segments
- Good knowledge of environmental and sustainability requirements and norms
- Good CAD and optional BIM skills
- Basic knowledge of competitors' products
- Good understanding of a product's total costing is built up & local norms and regulations
Full Job Posting
Overview
- We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer (MP Tender) to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them
What will you do?
- Attend regular customer meetings along with Sales to clarify all the technical queries.
- Accountable for overall solution for the customer, including integrations, solutions, services, and products
- Define the specifications, costs, and lead times in co operation with other Front Line parties, Supply Line, and Area and Global support functions.
- Find optimal technical solutions to meet the customer’s needs for non standard
- Ensure clarity on the solution’s scope, including KONE and possible third party offerings
- Select the correct product platform on which to make the offering
- Propose solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
- Prepare the customer specification into the KONE language and get the corporate prices from SC.
- Ensure that the proposed solution fulfils local codes, regulations, and safety requirements.
- Participate in product and new services release information sharing sessions
- Offer input to the product offering management about customization, standardization and interface requirements for the portfolio
- Contribution to the Customer Solutions Engineering virtual and local network
Are you the one?
- Hold a Bachelor degree in Engineering.
- Minimum of 5 years of experience in the elevator business or another relevant field.
- Excellent verbal and written English and Arabic language will be the added value skills.
- Excellent communication, negotiation, and customer handling skills.
- Understanding of different building types and customer segments.
- Good knowledge of environmental and sustainability requirements and norms.
- Good CAD and optional BIM skills.
- Basic knowledge of competitors’ products.
- Good understanding of a product’s total costing is built up &local norms and regulations.
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