Luxury Travel Consultant - Trilingual (Arabic, English & French) - Dubai
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Ten Lifestyle Group is seeking a trilingual Luxury Travel Consultant to deliver exceptional service to high-net-worth members in Dubai. The role involves managing travel, dining, and lifestyle requests with a focus on the Middle East market.
Key Skills for This Role
Responsibilities
- Manage end to end member requests, delivering tailored recommendations and exceptional service within agreed timeframes
- Use destination knowledge, supplier network and negotiation skills to secure the best travel, dining and lifestyle experiences
- Build strong relationships with members and suppliers to deliver seamless, personalised service
- Promote Ten's wider lifestyle services, identifying opportunities across travel, tickets, retail and other concierge offerings
- Resolve member queries and service recovery issues with professionalism and a customer first mindset
- Maintain accurate records and ensure all member interactions are updated in real time
- Gather member feedback and identify opportunities to continuously improve the member experience
- Maximise commercial opportunities by identifying commissionable bookings where appropriate
- Consistently deliver the high standards of service expected by luxury and affluent clientele
Requirements
- Fluent in English, Arabic and French with excellent written and verbal communication skills
- Several years' experience in the travel industry, such as with a tour operator or travel agency, or a minimum of 3 years' experience in luxury concierge, hospitality or high end customer service
- Solid GDS experience, preferably Amadeus
- Excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi and Doha
- Strong understanding of luxury lifestyle services and expectations of affluent clients
- Exceptional customer service, communication and relationship building skills
- Highly organised with excellent attention to detail and proactive problem solving
- Strong online research skills
- Able to work effectively in a fast paced environment, managing multiple priorities and tight deadlines
- Available to work on a full time basis
Full Job Posting
Overview
- We're looking for a professional, motivated and customer focused Luxury Travel Consultant to join our luxury concierge team in the UAE.
- In this role, you'll deliver exceptional, personalised service to our high net worth members, managing a wide variety of lifestyle requests across travel, dining, retail, entertainment and exclusive experiences, with a strong focus on the Middle East market.
Key Responsibilities
- Manage end to end member requests, delivering tailored recommendations and exceptional service within agreed timeframes.
- Use your destination knowledge, supplier network and negotiation skills to secure the best travel, dining and lifestyle experiences.
- Build strong relationships with members and suppliers to deliver seamless, personalised service.
- Promote Ten's wider lifestyle services, identifying opportunities across travel, tickets, retail and other concierge offerings.
- Resolve member queries and service recovery issues with professionalism and a customer first mindset.
- Maintain accurate records and ensure all member interactions are updated in real time.
- Gather member feedback and identify opportunities to continuously improve the member experience.
- Maximise commercial opportunities by identifying commissionable bookings where appropriate.
- Consistently deliver the high standards of service expected by luxury and affluent clientele.
Requirements
- Fluent in English, Arabic and French with excellent written and verbal communication skills (language assessments will form part of the recruitment process).
- Several years' experience in the travel industry, such as with a tour operator or travel agency, or a minimum of 3 years' experience in luxury concierge, hospitality or high end customer service.
- Previous experience booking flights, hotels and other travel arrangements is highly desirable.
- Solid GDS experience, preferably Amadeus, with excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi and Doha, with an understanding of key destinations across Asia.
- A strong understanding of luxury lifestyle services and the expectations of affluent and high net worth clients.
- Exceptional customer service, communication and relationship building skills with the ability to remain calm and professional under pressure.
- Highly organised with excellent attention to detail and a proactive approach to problem solving.
- Strong online research skills and the ability to source tailored recommendations quickly and accurately.
- Able to work effectively in a fast paced environment, managing multiple priorities and tight deadlines.
- Passionate about travel, luxury, dining, events, culture and lifestyle experiences.
- A positive, proactive 'can do' attitude with a genuine desire to deliver exceptional member experiences.
- Available to work on a full time basis.
Shift Patterns
- Rotational shifts 5 days a week example either Tuesday Saturday / or Sunday Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview.
Guidelines for Hybrid/Home Office Option
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
Benefits
- Attractive compensation package: Competitive salary, performance based bonus, and the Ten Loyalty Rewards program
- Offer flexible work arrangements including Hybrid work possibilities
- Sabbaticals: One month of paid leave every five years
- Remote Working Holidays: Travel and Work for up to 4 weeks per year!
- Access to lots of great travel and entertainment discounts as our clients members would!
- Dynamic work environment: Diverse tasks in an international team
- Career opportunities: Development prospects in an agile, growing company
- Inclusive company culture: Diversity and collaboration are highly valued
About Us
- Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.
- Our clients and employees are at the center of everything we do. We support High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients in organizing their leisure and luxury travel.
- Our goal at Ten is simple: We want to become the world’s most trusted service company.
- As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ten Lifestyle Group
Luxury Travel Consultant - Arabic & English speaking | Overnight
Dubai, UAE
Ten Lifestyle Group is seeking an Arabic-speaking Luxury Travel Consultant for overnight shifts in Dubai. The role involves delivering high-quality customer service, processing travel and lifestyle requests, and preparin
Luxury Travel Consultant - Arabic & English speaking | Overnight
Dubai, UAE
Ten Lifestyle Group seeks an Arabic and English speaking Luxury Travel Consultant for overnight shifts in Dubai. The role involves delivering high-quality customer service, processing travel and lifestyle requests, and p
Member Success Manager - Travel specialist | Riyadh
Riyadh, KSA
Ten Lifestyle Group is hiring a Member Success Manager to lead complaint excellence and member recovery for high-net-worth clients in the Middle East & Africa region. The role requires fluency in Arabic and English, 3+ y
Member Success Manager - Travel specialist | Riyadh
الرياض, KSA
Ten Lifestyle Group is hiring a Member Success Manager to lead complaint excellence and member recovery across the Middle East & Africa region. The role requires fluency in Arabic and English, 3+ years of travel industry
Luxury Travel Consultant - Arabic Speaking | Overnight
Riyadh, KSA
Ten Lifestyle Group is seeking an Arabic-speaking Luxury Travel Consultant for overnight shifts in Riyadh. You will deliver high-quality customer service, process travel requests, and prepare tailor-made itineraries for
Luxury Travel Consultant - Trilingual (Arabic, English & French) - Dubai
Dubai, UAE
Ten Lifestyle Group is seeking a Trilingual (Arabic, English & French) Luxury Travel Consultant to join their concierge team in Dubai. The role involves managing end-to-end lifestyle requests for high-net-worth members,
Senior Partnerships Manager (travel, dining, entertainment, retail)
Riyadh, KSA
Ten Lifestyle Group seeks a Senior Partnerships Manager in Riyadh to secure and deliver distinctive benefits for members across travel, dining, entertainment, and retail. The role involves negotiating partnerships, analy
Senior Partnership Manager (travel, dining, entertainment, retail)
الرياض, KSA
Ten Lifestyle Group is looking for a Senior Partnership Manager in Riyadh to secure and manage partnerships across travel, dining, entertainment, and retail. The role involves negotiating favorable rates, analyzing marke
Luxury Travel Consultant - Arabic & English speaking | Overnight
Dubai, UAE
Luxury Travel Consultant - Arabic & English speaking | Overnight
Dubai, UAE
Member Success Manager - Travel specialist | Riyadh
Riyadh, KSA
Member Success Manager - Travel specialist | Riyadh
الرياض, KSA
Luxury Travel Consultant - Arabic Speaking | Overnight
Riyadh, KSA
Luxury Travel Consultant - Trilingual (Arabic, English & French) - Dubai
Dubai, UAE
Senior Partnerships Manager (travel, dining, entertainment, retail)
Riyadh, KSA
Senior Partnership Manager (travel, dining, entertainment, retail)
الرياض, KSA