Luxury Travel Consultant - Arabic & English speaking | Overnight
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Key skills for this role
About the Role
Ten Lifestyle Group seeks an Arabic and English speaking Luxury Travel Consultant for overnight shifts in Dubai. The role involves delivering high-quality customer service, processing travel and lifestyle requests, and preparing tailor-made itineraries.
Key Skills for This Role
Responsibilities
- Act as the first point of contact for premium customers, delivering high quality customer service during overnight hours
- Advise premium customers via phone and email in Arabic and English
- Process customer requests end to end, from offer preparation through to billing, including travel arrangements, restaurant and club reservations, gift organization, tickets, spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services
- Make reservations with restaurants, airlines, hotels, and destination management agencies
- Prepare tailor made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes
- Proactively inform and inspire customers about exclusive promotions and events
Requirements
- Excellent language skills in professional Arabic and English (C2 level)
- Completed tertiary qualification or equivalent training, ideally in tourism
- Several years of professional experience in the travel industry, tour operator, or travel agency, or at least 3 years in luxury concierge, hospitality, or high end customer service
- Excellent global destination knowledge
- Fully proficient in a Global Distribution System (GDS), ideally Amadeus
- Available on a full time basis (40hrs per week) working permanent night shifts between 20:00 10:00 local Dubai time, Monday to Sunday on a rotational shift basis
Full Job Posting
Company Overview
- Ten Group is the global leader in lifestyle and travel services.
- We work with more than 50 global companies and serve millions of customers in over 52 countries.
Overview of Responsibilities
- Act as the first point of contact for our premium customers, delivering high quality customer service during overnight hours.
- Advise premium customers via phone and email in Arabic and English.
- Process customer requests end to end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, a
- Make reservations with restaurants, airlines, hotels, and destination management agencies.
- Prepare tailor made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes.
- Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities.
Requirements
- Excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).
- Completed tertiary qualification or equivalent training, ideally in the field of tourism.
- Several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high end customer service.
- Excellent global destination knowledge.
- Fully proficient in a Global Distribution System (GDS), ideally Amadeus, although strong experience with Galileo, Sabre, or Worldspan will also be considered.
- Strong passion for everything related to travel and the luxury lifestyle.
- Service oriented, flexible and able to work under pressure.
- Available on a full time basis (40hrs per week) working permanent night shifts between 20:00 10:00 hours local Dubai time, Monday to Sunday on a rotational shift basis.
Benefits
- Competitive salary depending on experience, plus a performance based bonus.
- Paid time away from work, including a paid day each year to volunteer.
- Paid Sabbaticals: one month paid sabbatical after every 5 years of service.
- Extra Rewards: Ten Loyalty Rewards program including a bonus and gift.
- Remote Working Holidays possibilities to Travel and Work anywhere in the world!
- Employee Discounts on travel and entertainment.
- Be part of a global, dynamic, and inclusive team.
- Genuine career opportunities within a dynamic and international company.
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