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Luxury Travel Consultant - Arabic Speaking | Overnight

Ten Lifestyle Group
Riyadh, KSA
Full Time
Mid
1 weeks ago
Travel PlanningCustomer ServiceReservation SystemsArabicEnglishDestination Knowledge
Free

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Travel PlanningCustomer ServiceReservation Systems
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Overview

  • To complement our team in the Kingdom of Saudi Arabia, we are looking for an Arabic speaking Dedicated Luxury Travel Consultant in the area of Luxury Lifestyle Management to cover our overnight shifts.
  • Ten Group is the global leader in lifestyle and travel services.

Overview of responsibilities

  • Act as the first point of contact for our premium customers, delivering high quality customer service during overnight hours.
  • Advise premium customers via phone and email in Arabic and English.
  • Process customer requests end to end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, a
  • Make reservations with restaurants, airlines, hotels, and destination management agencies.
  • Prepare tailor made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes.
  • Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities

Your Profile

  • You have excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).
  • Have completed tertiary qualification or equivalent training, ideally in the field of tourism.
  • Have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high end customer service.
  • Have excellent global destination knowledge.
  • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
  • Are service oriented, flexible and able to work under pressure.
  • Have a positive attitude and identify with Ten Group values.
  • Have excellent communication skills.
  • Value exceptional service and live by this motto.
  • Are available on a full time basis (40hrs per week) working permanent night shifts between 20:00 10:00 hours local Riyadh time, Monday to Sunday on a rotational shift basis

Rewards designed around you

  • A competitive salary depending on experience, plus a performance based bonus.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Remote Working Holidays possibilities to Travel and Work anywhere in the world!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

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