Lobby Hostess
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Key skills for this role
About the Role
Sofitel seeks a Lobby Hostess to serve as an ambassador, providing personalized service to guests in the lobby lounge. Responsibilities include welcoming guests, serving beverages, promoting hotel services, and maintaining cleanliness.
Key Skills for This Role
Responsibilities
- Welcome guests and escort them to elevators, outlets or public areas
- Offer welcome drinks and towels to check in guests or site inspections
- Set up and maintain Arabic coffee service in the lobby
- Prepare and serve food and beverages as per hotel standards
- Maintain cleanliness and maintenance of the lobby
- Promote Accor loyalty programs and hotel services
- Handle guest complaints professionally and resolve them
- Attend daily line up briefings and update activity reports
Requirements
- Ability to provide personalized service to guests
- Knowledge of hotel standards and procedures
- Ability to use PMS and equipment
- Excellent communication and interpersonal skills
- Flexibility to work shifts and perform other duties
Full Job Posting
Main Duties
- To be an ambassador of the hotel, in and outside the work place.
- To do a proper filing and handover between shifts.
- To be aware of all VIPs visiting or staying in the hotel.
- To properly use all equipment and PMS.
- To strictly respect key handling procedures.
- To daily follow checklists and respect schedules.
- To read and sign the logbook daily.
- To update activity reports and be updated with hotel happenings.
Guest Service Responsibilities
- Provide personalized service to all guests, following hotel standards.
- Personally welcome guests and escort them to elevators, outlets or public areas.
- Offer welcome drinks and towels to check in guests or site inspections.
- Set up and maintain Arabic coffee service in the lobby.
- Prepare and serve food and beverages as per hotel standards.
- Ensure uncompromising levels of cleanliness and maintenance of the lobby.
- Use appropriate materials, equipment and supplies for smooth Lobby Lounge operations.
- Monitor operating supplies and reduce spoilage and wastage.
- Use proper telephone etiquette as per Sofitel standards.
- Socialize with guests to build strong relationships.
- Ensure guest privacy and confidentiality.
- Manage guest complaints professionally and record them.
Financial and Training Responsibilities
- Sell and up sell the Lobby Expresso menu.
- Present outlets and describe hotel services to guests.
- Promote internal activities and events.
- Ensure a workplace free of discrimination and harassment.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect.
Health and Safety
- Report all potential and real hazards immediately.
- Be conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure emergency procedures are rehearsed and enforced.
- Ensure safety of persons and property by applying Hotel Regulations.
- Use safe manual handling techniques and follow Accor Health, Safety and Environment policies.
Confidentiality
- Ensure confidentiality and secure storage of intellectual property and databases.
- Adhere to Accor Internet and Email policy.
- Keep Hotel, Customer and Staff information confidential during and after employment.
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