Learning & Development Manager

Job Scope

Training Program Development

• Design and implement training programs, workshops, and learning initiatives to address employee development needs and align with organizational goals.
• Identify training gaps, conduct needs assessments, and collaborate with departments to develop customized training solutions.

Talent Development Strategies

• Create talent development strategies, career paths, and succession plans to support employee growth, retention, and career advancement opportunities.
• Implement mentoring programs, leadership development initiatives, and skill-building activities to nurture talent within the organization.

Learning Delivery And Facilitation

• Deliver training sessions, workshops, and seminars on various topics, utilizing interactive and engaging training methodologies to enhance learning effectiveness.
• Facilitate learning experiences, conduct training evaluations, and provide feedback to participants to ensure learning objectives are met.

Learning Technology Integration

• Identify and implement learning technologies, e-learning platforms, and digital tools to enhance training delivery, accessibility, and engagement for employees.
• Manage learning management systems (LMS), online resources, and virtual training solutions to support a blended learning approach.

Performance Management Support

• Collaborate with HR and department managers to integrate learning objectives into performance management processes, goal setting, and performance evaluations.
• Align training outcomes with performance metrics, provide feedback on learning impact, and support performance improvement initiatives.

Learning Evaluation And Reporting

• Develop evaluation metrics, assessments, and feedback mechanisms to measure the effectiveness of training programs and learning initiatives.
• Analyze training data, track learning outcomes, and prepare reports on training effectiveness, ROI, and employee development progress.

Learning Culture Promotion

• Foster a culture of continuous learning, knowledge sharing, and professional development within the organization through learning events, recognition programs, and learning communities.
• Promote a learning mindset, encourage self-directed learning, and support a culture

Education, Qualifications And Skills

• Bachelor's degree in Education, Human Resources, Organizational Development, or related field; Master's degree or relevant certifications preferred.
• Proven experience in learning and development roles, training management, or talent development positions, preferably in the hospitality industry.
• Strong knowledge of adult learning principles, instructional design methodologies, and training delivery techniques.
• Excellent communication skills, both verbal and written, with the ability to engage and inspire learners at all levels.
• Proficiency in learning management systems (LMS), e-learning tools, and digital learning technologies.
• Analytical mindset, with the ability to assess training needs, evaluate learning outcomes, and measure training impact effectively.
• Strategic thinking, project management skills, and the ability to collaborate with diverse stakeholders to drive learning initiatives and talent development strategies.