Learning & Development Coordinator
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Key skills for this role
About the Role
Manage the 360Learning platform, coordinate training programs, monitor completion rates, and engage stakeholders while ensuring compliance and effective communication.
Key Skills for This Role
Full Job Posting
360learning Platform Management
- Own and maintain the 360Learning platform as the firm's central learning management system (LMS), including system configuration, course architecture, user management and troubleshooting
- Build, upload and manage learning content in 360Learning, working with subject matter experts across the business to ensure material is accurate, up to date and aligned with business needs
- Coordinate the end-to-end course creation process: scoping content requirements, briefing authors, reviewing drafts, publishing and maintaining version control
- Manage the platform's learning paths, programme assignments and automated notifications to drive completion and engagement
- Ensure the platform remains technically current liaising with 360Learning support and managing any platform updates, integrations or enhancements
Training Completion Monitoring And Reporting
- Track and monitor training completion rates across all teams, roles and regulatory/compliance requirements, producing regular and ad hoc reports for relevant stakeholders
- Proactively identify non-completion risks and escalate to line managers, the Global Head of HR or compliance stakeholders as appropriate
- Maintain accurate completion records and audit trails in support of FCA compliance, Consumer Duty obligations, and internal policy requirements
- Present completion data in clear, accessible formats dashboards, reports, summaries tailored to the audience (HR, compliance, line managers, senior leadership)
- Set and communicate completion deadlines for mandatory and regulatory training, monitoring adherence and following up on outstanding completions
Stakeholder Engagement And Content Coordination
- Act as the primary point of contact for all internal stakeholders requiring learning content to be created, updated or removed from the platform
- Consult with business area leads, compliance, and HR to understand training needs and translate them into structured learning solutions on the platform
- Maintain a forward-looking content calendar, scheduling reviews and refreshes to ensure training material remains relevant and compliant
- Support the Global Head of HR in communicating training priorities, new content launches and completion expectations across the business
Education Support Coordination
- Coordinate all employee education support requests: receiving and logging applications, conducting initial eligibility checks against the firm's education support policy, and managing the approval workflow
- Prepare and submit approval documentation to the Global Head of HR for sign-off, ensuring all relevant information is captured
- Issue payment instructions to the Finance team following approved education support requests, tracking disbursements and maintaining accurate records
- Liaise with employees regarding the status of their applications, maintaining clear and timely communication throughout the process
- Maintain a register of all education support activity for reporting, budgetary, and audit purposes
External Training Provider Management
- Research, evaluate and recommend external training providers and programmes that meet identified learning needs across the business
- Manage relationships with approved external training providers, including procurement, scheduling, invoicing and post-training evaluation
- Negotiate commercially appropriate terms with external providers, working within the approved L&D budget
- Collect and analyse post-training feedback to assess ROI and inform future purchasing decisions
- Maintain a current approved supplier register for external training providers, including contract renewal dates and performance ratings
General Hr And L&D Contribution
- Support the Global Head of HR on ad hoc L&D projects and broader HR initiatives as required
- Contribute to the development and implementation of the firm's annual L&D plan
- Stay current with developments in L&D technology, practice and regulation relevant to financial services, sharing insights with the team
- Assist with the onboarding learning journey for new starters coordinating access to the 360Learning platform and ensuring mandatory induction training is assigned and completed
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