Lead Renewals Account Representative
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Key skills for this role
About the Role
OpenText is hiring a Lead Renewals Account Representative to manage enterprise client relationships and drive retention and growth of maintenance and support programs. The role involves quoting, positioning upsells, and closing renewals.
Key Skills for This Role
Responsibilities
- Provide exceptional service by reaching out via phone and face to face meetings on a consistent basis and building strong customer relationships
- Consult with internal sales teams to prepare renewal quotes, overcome objections through negotiation, and adjust quotes as required
- Maintain and update reporting systems used for research and provide accurate forecasts within a sales support territory
- Cultivate strong business relationships with Account Executives and other stakeholders
- Develop ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts
- Take ownership of contracts assigned, manage portfolio resulting in full value, on time renewals
- Review and process incoming purchase orders and payments with high attention to detail
- Consistently look to enhance the renewal process and procedures while working to achieve an exceptional team environment
Requirements
- 5 10 years' experience working in a sales oriented, or lead generation environment
- University/College degree within a related discipline or equivalent work experience
- Exceptional communication both written and verbal (English, Arabic and other languages like French is a plus)
- Ability to think outside the box when researching leads
- Strong desire in establishing and maintaining strong relationships with client
- Ability to work cross functionally with a dynamic team
Full Job Posting
The Opportunity
- Reporting to the Director, customer Support Sales, this position is focused on relationship management, Enterprise client management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth.
- Enterprise client account and channel management, Quoting, positioning upsells, regular follow up and closing renewals are primary responsibilities.
- Strong organizational skills and the ability to accurately forecast are required, concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.
You Are Great At
- Providing exceptional service by reaching out via phone and F2f meetings on a consistent basis and building strong customer relationships.
- Consulting with internal sales teams to prepare renewal quotes, overcome objections through process of negotiation and adjust quotes as required to ensure competitiveness of the solution being presented to the customer.
- Working with the whole ecosystem internally with licenses sales, channel, marketing as well externally with client decision makers and channels/distributors
- Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
- Cultivating strong business relationships with the Account Executives and other stakeholders
- Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
- Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
- Demonstrating high attention to detail to review and process incoming purchase orders and payments.
- Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.
What It Takes
- 5 10 years’ experience working in a sales oriented, or lead generation environment
- University/College degree within a related discipline or equivalent work experience
- Exceptional communication both written and verbal (English, Arabic and other languages like French is a plus), with the ability to listen and understand client needs and focus the content
- Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
- Strong desire in establishing and maintaining strong relationships with client
- Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
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