Commercial SDR - Dubai
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Key skills for this role
About the Role
OpenText is hiring a Sales Development Representative (SDR) to join a high-performing team in Dubai. The role involves outbound prospecting, inbound lead development, and opportunity progression, with a focus on B2B lead generation.
Key Skills for This Role
Responsibilities
- Perform outbound prospecting including cold calling, emailing and social outreach into target accounts
- Work alongside Account Executives to engage prospective customers and introduce OpenText solutions
- Follow up and qualify inbound leads generated through campaigns and marketing activity
- Build understanding of customer needs and pass qualified opportunities to Account Executives
- Support early stage opportunities in partnership with Account Executives and Solution Consultants
- Maintain engagement with prospects and help move opportunities through initial stages
- Build customer relationships through consistent outreach activity across phone, email and social channels
- Identify contacts and maintain accurate data using Salesforce and research tools
Requirements
- Ability to achieve activity and performance targets
- Strong communication skills with ability to engage and build rapport with prospects
- Ability to work independently and as part of a team
- Positive, proactive approach to prospecting and learning
- Ability to adapt in a fast paced environment
- Good organisational and time management skills
- Goal oriented mindset with attention to detail
- Willingness to learn and develop within a sales environment
Full Job Posting
The Opportunity
- OpenText has developed global Centres of Excellence for Sales Development to support best in class cloud software technology and solutions.
- You will be joining a social, high performing team required to collaborate with peers to effectively attract and qualify prospects.
- This is a quota carrying role for career minded individuals that offers a strong introduction and foundation for a future role in Sales, pre sales, solution consultancy or leadership.
Outbound Prospecting
- Supports outbound activity including cold calling, emailing and social outreach into target accounts.
- Works alongside Account Executives to engage prospective customers and introduce OpenText solutions.
Inbound Lead Development
- Responsible for following up and qualifying inbound leads generated through campaigns and marketing activity.
- Builds understanding of customer needs and passes qualified opportunities to Account Executives.
Opportunity Progression
- Supports early stage opportunities in partnership with Account Executives and Solution Consultants.
- Maintains engagement with prospects and helps move opportunities through initial stages.
Prospecting Activity
- Builds customer relationships through consistent outreach activity across phone, email and social channels.
- Identifies contacts and maintains accurate data using Salesforce and research tools.
- All lead generation activity and progress is tracked and managed within Salesforce and Outreach using approved tools and processes.
- Provides regular updates on activity and pipeline contribution.
- Leads are qualified using defined criteria and aligned prospecting processes.
What it takes to excel
- Ability to achieve activity and performance targets.
- Strong communication skills with the ability to engage and build rapport with prospects.
- Ability to work independently and as part of a team.
- Positive, proactive approach to prospecting and learning.
- Ability to adapt in a fast paced environment.
- Good organisational and time management skills.
- Goal oriented mindset with attention to detail.
- Willingness to learn and develop within a sales environment.
- Experience with CRM tools such as Salesforce is beneficial but not essential.
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