Principal Product Owner
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Key skills for this role
About the Role
OpenText is hiring a Principal Product Owner to define product strategy and lead delivery of high-impact initiatives for customer support and service management platforms. The role requires strong Agile expertise and experience with enterprise service management ecosystems, with a salary range of $110,960-$160,960.
Key Skills for This Role
Responsibilities
- Define and communicate a clear product roadmap and strategy for initiatives that align with business objectives
- Prioritize and manage the product backlog, ensuring Epics and User Stories are well defined, estimated, and aligned with roadmap
- Work closely with stakeholders including business leaders, developers, and other product owners to gather requirements and ensure alignment
- Guide the adoption and ongoing adherence to Agile principles and practices to manage and deliver projects
- Highly experienced implementing and supporting enterprise wide and customer facing support solutions
- Support release planning activities including sprint planning, reviews, and retrospectives
- Coach and guide team members in Agile ways of working and Design Thinking and Product Ownership
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration or related field
- At least 10 years of experience using Agile principles to deliver Enterprise Applications within a Service Management ecosystem
- At least 5 years in a Product Owner capacity
- Strong understanding of Agile delivery principles and frameworks such as SAFe, SCRUM or KANBAN
- In depth knowledge of Customer support processes (incident, request, problem, change, knowledge, escalations)
- Knowledge of ITSM/ESM concepts (SLAs, OLAs, queues, entitlements, assignment groups, workflows)
- Knowledge of Contact center operations (intake channels, case routing, tiered support)
- Customer experience (CX) mindset (friction reduction, self service, deflection)
- Excellent verbal and written communication skills
- Strong analytical and problem solving skills with ability to make data driven decisions
- Proven ability to work collaboratively in a cross functional team environment
Full Job Posting
YOUR IMPACT
- We are looking for a dynamic Agile Product Owner with a strong background in Customer Support and Service Management platforms.
- This role offers an opportunity to define product strategy, influence organizational priorities, and lead delivery of high impact initiatives within an Agile environment.
- Working closely with stakeholders, engineering teams, and business leaders, you will transform customer and operational needs into innovative solutions.
WHAT THE ROLE OFFERS
- Product Vision and Strategy: Define and communicate a clear product roadmap and strategy aligned with business objectives.
- Backlog Management: Prioritize and manage the product backlog, ensuring Epics and User Stories are well defined, estimated, and aligned with roadmap.
- Stakeholder Collaboration: Work closely with stakeholders to gather requirements, provide updates, and ensure alignment.
- Agile Framework: Guide adoption and ongoing adherence to Agile principles and practices.
- Domain Experience: Highly experienced implementing and supporting enterprise wide and customer facing support solutions.
- Release Planning: Support release planning activities including sprint planning, reviews, and retrospectives.
- Leadership: Coach and guide team members in Agile ways of working and Design Thinking and Product Ownership.
WHAT YOU NEED TO SUCCEED
- Education: Bachelor's degree in Computer Science, Information Technology, Business Administration or a related field.
- Experience: at least 10 years of experience using Agile principles to deliver Enterprise Applications within a Service Management ecosystem. At least 5 years in a Product Owner capacity.
- Agile Expertise: Strong understanding of Agile delivery principles and frameworks such as SAFe, SCRUM or KANBAN.
- Service Management Knowledge: In depth knowledge of Customer support processes (incident, request, problem, change, knowledge, escalations), ITSM/ESM concepts (SLAs, OLAs, queues, entitlements, assignment groups, workflows), Contact center operations (intake channels, case routing, tiered support),
- Communication Skills: Excellent verbal and written communication skills.
- Analytical Skills: Strong analytical and problem solving skills with ability to make data driven decisions.
- Collaboration: Proven ability to work collaboratively in a cross functional team environment.
- Certifications: Agile certifications (e.g., SAFe Product Owner/Product Manager, Certified Scrum Product Owner) are highly desirable.
Compensation
- Salary Range: $110,960 $160,960 depending on education, experience, skills, geographical location, and alignment with internal equity and external market.
- OpenText offers a benefits package supporting physical, emotional, and financial wellbeing.
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