Principal Product Owner
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Key skills for this role
About the Role
OpenText is hiring a Principal Product Owner to define product strategy and lead delivery of high-impact initiatives for Customer Support and Service Management platforms. You will manage the product backlog, collaborate with stakeholders, and guide Agile practices.
Key Skills for This Role
Responsibilities
- Define and communicate a clear product roadmap and strategy aligned with business objectives
- Prioritize and manage the product backlog, ensuring Epics and User Stories are well defined
- Collaborate with stakeholders to gather requirements and ensure alignment
- Guide the adoption and adherence to Agile principles and practices
- Support release planning activities including sprint planning, reviews, and retrospectives
- Coach and guide team members in Agile ways of working and Design Thinking
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration or related field
- At least 10 years of experience using Agile principles to deliver Enterprise Applications within a Service Management ecosystem
- At least 5 years in a Product Owner capacity
- Strong understanding of Agile delivery principles and frameworks such as SAFe, SCRUM or KANBAN
- In depth knowledge of Customer support processes and ITSM/ESM concepts
- Excellent verbal and written communication skills
- Strong analytical and problem solving skills
- Proven ability to work collaboratively in a cross functional team environment
Full Job Posting
YOUR IMPACT
- We are looking for a dynamic Agile Product Owner with a strong background in Customer Support and Service Management platforms.
- Define product strategy, influence organizational priorities, and lead delivery of high impact initiatives within an Agile environment.
What The Role Offers
- Product Vision and Strategy: Define and communicate a clear product roadmap and strategy.
- Backlog Management: Prioritize and manage the product backlog.
- Stakeholder Collaboration: Work closely with stakeholders to gather requirements and ensure alignment.
- Agile Framework: Guide adoption and adherence to Agile principles.
- Domain Experience: Highly experienced implementing enterprise wide customer facing support solutions.
- Release Planning: Support release planning activities.
- Leadership: Coach and guide team members in Agile ways of working.
What You Need To Succeed
- Education: Bachelor's degree in Computer Science, Information Technology, Business Administration or a related field.
- Experience: at least 10 years of experience using Agile principles to deliver Enterprise Applications within a Service Management ecosystem. At least 5 years in a Product Owner capacity.
- Agile Expertise: Strong understanding of Agile delivery principles and frameworks such as SAFe, SCRUM or KANBAN.
- Service Management Knowledge: In depth knowledge of Customer support processes, ITSM/ESM concepts, Contact center operations, Customer experience mindset.
- Communication Skills: Excellent verbal and written communication skills.
- Analytical Skills: Strong analytical and problem solving skills.
- Collaboration: Proven ability to work collaboratively in a cross functional team environment.
- Certifications: Agile certifications (e.g., SAFe Product Owner/Product Manager, Certified Scrum Product Owner) are highly desirable.
Compensation
- Salary Range: CAD 110,960 CAD 160,960
- Benefits package supports physical, emotional, and financial wellbeing.
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