Laundry Supervisor / Wash Talent Coach
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Key skills for this role
About the Role
W Hotels is hiring a Laundry Supervisor / Wash Talent Coach to oversee laundry operations and coach staff. The role includes inspecting guest rooms, managing housekeeping activities, and assisting with hiring and training.
Key Skills for This Role
Responsibilities
- Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards
- Run sold room reports, verify room status, and prioritize room cleaning
- Assist management in hiring, training, scheduling, evaluating, and coaching employees
- Act as liaison between Housekeeping, Engineering, Front Office, and Laundry
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to lift and carry objects up to 55 pounds without assistance and in excess of 55 pounds with assistance
Full Job Posting
Position Summary
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Key Responsibilities
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to next shift; complete required paperwork.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; develop and maintain positive working relationships.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
Physical Requirements
- Move, lift, carry, and place objects weighing ≤55 lbs without assistance and >55 lbs with assistance.
- Push and pull a loaded housekeeping cart over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight.
- Enter and locate work related information using computers and/or point of sale systems.
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