L3 Engineer
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Key skills for this role
About the Role
Provide advanced technical support, perform troubleshooting, manage Active Directory, and support Microsoft Office 365 while ensuring high availability.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Provide
- advanced (L2/L3) technical support
- for escalated hardware, software, and network issues
- Perform
- in-depth troubleshooting and root cause analysis (RCA)
- for recurring and critical incidents
- Manage and administer
Active Directory
- (user management, group policies, access control)
- Support and troubleshoot
Microsoft Office 365
- and related services (Exchange Online, Teams, SharePoint)
- Handle
- incident, problem, and change management
- as per ITIL practices
- Monitor system performance and ensure
- high availability and uptime
- Work on
- patching, system upgrades, and configuration management
- Collaborate with infrastructure, network, and security teams for issue resolution
- Maintain and improve
- documentation, SOPs, and knowledge base
- Support
- on-call rotations and critical incident management
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