L&T Retail Trainer & Coach (Arabic Speaker)

Your Mission

Learning Needs Analysis & Development Planning

• Partner with Boutique Management and the Head of Retail Learning & Transformation to identify development needs and implement targeted learning and coaching plans.
• Collaborate with Commercial teams and key stakeholders to support regional learning priorities aligned with business objectives, client experience standards, and commercial performance.
• Contribute to the regional Learning & Transformation roadmap by identifying development opportunities and supporting the effective transfer of learning into daily performance.

Onboarding & Integration

• Deliver onboarding programmes that support the successful integration and development of new joiners across the region.
• Conduct regular follow-up sessions to ensure learning application and performance readiness.
• Partner with HR and Boutique Management to provide learning-related feedback during probation periods.

Training Delivery

• Facilitate engaging in-person, virtual, and in-boutique learning programmes across the MEIAT region.
• Deliver sales floor coaching, role plays, and skill-building activities that reinforce client experience and selling behaviours.
• Support the implementation of regional Learning & Transformation initiatives and foster collaboration across the wider Learning & Transformation and HR community.

Coaching & Performance Development

• Observe client interactions and provide coaching to strengthen selling skills, client experience, and client development capabilities.
• Partner with Boutique Management to support individual development plans and reinforce key behaviours.
• Deliver targeted coaching and feedback that supports service excellence, after-sales care, and overall boutique performance.

Learning Effectiveness, Reporting & Platform Management

• Monitor learning participation and effectiveness through observations, follow-up activities, and performance indicators.
• Leverage learning and retail performance data to identify development opportunities and support continuous improvement initiatives.
• Maintain learning platforms and ensure accurate tracking and reporting of learning activities across the region.
• How Will You Experience Success With Us?
• Fluent in Arabic and English.
• Experience in retail training, coaching, learning & development, or boutique operations, ideally within luxury retail.
• Strong facilitation, coaching, and stakeholder management skills.
• Commercially minded with the ability to translate learning initiatives into measurable business impact.
• Willingness to travel across the MEIAT region.