Client Service Executive
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Key skills for this role
About the Role
Cartier seeks a Client Service Executive in Dubai to support after-sales service operations across boutique networks. The role involves coordinating repair follow-ups, training boutiques on service procedures, and driving operational excellence.
Key Skills for This Role
Responsibilities
- Act as the first point of contact for boutiques on daily Client Service topics, providing operational support and guidance
- Support Client Service operations, including repair follow ups, service administration, SAP/DARE processes, and digital tools adoption
- Coordinate technical issue resolution and follow up on IT related requests impacting Client Service operations
- Assist with training and coaching boutiques on Client Service procedures, repair standards, and service best practices
- Support complaint management activities and contribute to proactive service recovery initiatives
- Provide support and guidance on in boutique services, including quick services and personalization activities
- Monitor the availability of service tools, shipping materials, and operational supplies across the network
- Consolidate boutique feedback related to personalization services, quality concerns, and operational improvements
- Contribute to Client Service communications by sharing updates, reminders, and operational priorities
- Support the onboarding and capability development of boutique Client Service teams
Requirements
- Previous experience in Client Service, Retail Operations, After Sales Service, or a related environment
- Strong organizational skills and attention to detail
- Excellent communication and stakeholder management abilities
- Proactive, solution oriented, and collaborative mindset
- Comfortable working with operational systems and digital tools
- Proficiency in Microsoft Office; SAP knowledge is an advantage
- Luxury retail or hospitality experience is a plus
Full Job Posting
How will you make an impact?
- As a Client Service Executive, you will play a key role in supporting the delivery of exceptional after sales service across our boutique network.
- Acting as a trusted partner to boutiques, you will help drive operational excellence, support service initiatives, and contribute to a seamless client experience throughout the repair and personalization journey.
Key Responsibilities
- Act as the first point of contact for boutiques on daily Client Service topics, providing operational support and guidance.
- Support Client Service operations, including repair follow ups, service administration, SAP/DARE processes, and digital tools adoption.
- Coordinate technical issue resolution and follow up on IT related requests impacting Client Service operations.
- Assist with training and coaching boutiques on Client Service procedures, repair standards, and service best practices.
- Support complaint management activities and contribute to proactive service recovery initiatives to enhance client satisfaction and loyalty.
- Ensure boutiques remain aligned with Client Service standards through regular follow up and operational support.
- Provide support and guidance on in boutique services, including quick services and personalization activities.
- Support boutique teams through regular refreshers on service procedures, personalization guidelines, and machine usage.
- Monitor the availability of service tools, shipping materials, and operational supplies across the network.
- Consolidate boutique feedback related to personalization services, quality concerns, and operational improvements.
- Coordinate with external vendors for equipment installation, maintenance, and training activities.
- Contribute to Client Service communications by sharing updates, reminders, and operational priorities.
How will you experience success with us?
- Previous experience in Client Service, Retail Operations, After Sales Service, or a related environment.
- Strong organizational skills and attention to detail.
- Excellent communication and stakeholder management abilities.
- Proactive, solution oriented, and collaborative mindset.
- Comfortable working with operational systems and digital tools.
- Proficiency in Microsoft Office; SAP knowledge is an advantage.
- Luxury retail or hospitality experience is a plus.
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