L&T Retail Trainer & Coach – KSA (Fixed-Term)
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Key skills for this role
About the Role
Cartier is seeking a Retail Trainer & Coach for KSA on a fixed-term contract to develop boutique team capabilities through learning delivery, coaching, and performance development.
Key Skills for This Role
Responsibilities
- Partner with Boutique Management, Commercial teams, and Regional Learning & Transformation to identify capability gaps and development priorities across the KSA network
- Design and implement tailored learning and coaching plans aligned with business objectives and boutique needs
- Collaborate with cross functional stakeholders to support the successful delivery of learning initiatives
- Deliver engaging classroom, virtual, and in boutique learning programmes supporting Cartier’s client journey, selling philosophy, and service excellence standards
- Facilitate practical learning experiences including sales floor coaching, role plays, and skill building activities
- Lead onboarding experiences for new joiners, supporting their successful integration and performance readiness
- Observe boutique teams and provide timely, constructive coaching and feedback to strengthen client experience and commercial performance
- Partner with Boutique Management to reinforce learning, support individual development plans, and sustain performance improvements
- Coach teams to strengthen selling behaviours, clienteling capabilities, after sales service, and long term client relationship development
- Monitor and evaluate the effectiveness of learning initiatives through boutique observations, coaching follow up, and commercial performance indicators
- Analyse performance data to identify coaching opportunities and recommend targeted development actions
- Support the maintenance and effective use of Learning Management Systems and digital learning platforms
Requirements
- Minimum of 5 years’ experience in Learning & Development, Learning & Transformation, or Retail Coaching within a luxury or premium retail environment
- Previous luxury retail experience, ideally in a sales, boutique leadership, or boutique management role
- Proven experience delivering engaging learning programmes and facilitating both in person and virtual training
- Minimum of 3 years’ experience coaching individuals and teams to improve selling excellence, client development, and service performance
- Strong understanding of retail KPIs and ability to translate business insights into coaching and development plans
- Demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organisation
- Strong communication, facilitation, presentation, and interpersonal skills
- Experience working with Learning Management Systems (LMS), digital learning tools, and Microsoft Office applications
- Train the Trainer certification is highly desirable
- Fluency in English and Arabic is essential; French is an advantage
Full Job Posting
Your Mission
- As the Retail Trainer & Coach, KSA, you will play a key role in developing the capabilities of our boutique teams by delivering impactful learning experiences, coaching, and performance development initiatives.
- Partnering closely with Boutique Management and cross functional stakeholders, you will bring Cartier’s Learning & Transformation strategy to life.
- With approximately 80% of your time spent in boutiques or delivering virtual coaching, you will ensure learning is effectively translated into everyday behaviours.
How You Will Experience Success With Us
- Partner with Boutique Management, Commercial teams, and Regional Learning & Transformation to identify capability gaps and development priorities across the KSA network.
- Design and implement tailored learning and coaching plans aligned with business objectives and boutique needs.
- Collaborate with cross functional stakeholders, including HR, Client, Marketing, Operations, and High Jewellery teams.
- Deliver engaging classroom, virtual, and in boutique learning programmes that support Cartier’s client journey, selling philosophy, and service excellence standards.
- Facilitate practical learning experiences, including sales floor coaching, role plays, and skill building activities.
- Lead onboarding experiences for new joiners, supporting their successful integration and performance readiness.
- Observe boutique teams in their day to day environment and provide timely, constructive coaching and feedback.
- Partner with Boutique Management to reinforce learning, support individual development plans, and sustain performance improvements.
- Coach teams to strengthen selling behaviours, clienteling capabilities, after sales service, and long term client relationship development.
- Monitor and evaluate the effectiveness of learning initiatives through boutique observations, coaching follow up, and commercial performance indicators.
- Analyse performance data to identify coaching opportunities and recommend targeted development actions.
- Support the maintenance and effective use of Learning Management Systems (LMS) and digital learning platforms.
What You Will Bring
- Minimum of 5 years’ experience in Learning & Development, Learning & Transformation, or Retail Coaching within a luxury or premium retail environment.
- Previous luxury retail experience, ideally in a sales, boutique leadership, or boutique management role.
- Proven experience delivering engaging learning programmes and facilitating both in person and virtual training.
- Minimum of 3 years’ experience coaching individuals and teams to improve selling excellence, client development, and service performance.
- Strong understanding of retail KPIs and the ability to translate business insights into meaningful coaching and development plans.
- Demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organisation.
- Strong communication, facilitation, presentation, and interpersonal skills.
- Experience working with Learning Management Systems (LMS), digital learning tools, and Microsoft Office applications.
- Train the Trainer certification is highly desirable.
- Fluency in English and Arabic is essential; French is an advantage.
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