Key Accounts Specialist - Health & Beauty
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Key skills for this role
About the Role
GMG is looking for a Key Accounts Specialist to support key account execution through sales governance, performance tracking, promo coordination, and reporting in the Health & Beauty sector.
Key Skills for This Role
Responsibilities
- Prepare weekly and monthly sales trackers for assigned vendors (sales vs target, growth vs LY, top SKUs, basic variance notes)
- Update standard templates/dashboards and ensure numbers are consistent with shared source files
- Maintain historical performance files and ensure clean naming/version control
- Maintain a promo and tie up tracker: vendor, mechanics, dates, participating stores, and status
- Support activation rollout by coordinating with stores/retail ops for confirmations
- Collect execution feedback and summarize key issues for the KAM
- Create and circulate store communication notes as shared by KAM
- Follow up with store teams for completion status and escalate delays/risks to the KAM
- Maintain simple trackers for new SKU listings / delisting / barcode or pack updates
- Track basic availability flags for planned promotions based on inputs from Supply Chain/Stores
- Prepare meeting packs using existing formats and record minutes
- Support ad hoc data requests from KAM
Requirements
- Experience in sales reporting, data accuracy, and tracker management
- Proficiency in Excel and tracker management
- Strong coordination and follow up discipline
- Documentation and governance skills
Full Job Posting
Who we are
- GMG is a global well being company retailing, distributing and manufacturing a portfolio of leading international and home grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is
Job Summary
- The Key Accounts Specialist enables strong key account execution by ensuring sales governance, customer performance visibility, promo/commercial tracking, and clean, auditable reporting. The role supports the KAM in driving profitable growth across assigned accounts by maintaining accurate account s
Job Responsibilities
- Prepare weekly and monthly sales trackers for assigned vendors (sales vs target, growth vs LY, top SKUs, basic variance notes).
- Update standard templates/dashboards and ensure numbers are consistent with shared source files.
- Maintain historical performance files and ensure clean naming/version control.
- Maintain a promo and tie up tracker: vendor, mechanics, dates, participating stores, and status.
- Support activation rollout by coordinating with stores/retail ops for confirmations (participation, dates, basic execution checks).
- Collect execution feedback (store confirmations, photos if applicable, comments) and summarize key issues for the KAM.
- Create and circulate store communication notes as shared by KAM (activation details, timelines, what stores need to do).
- Follow up with store teams for completion status and escalate delays/risks to the KAM.
- Maintain a closure log for each tie up (started, completed, pending items).
- Maintain simple trackers for new SKU listings / delisting / barcode or pack updates for vendor items.
- Coordinate status updates with relevant teams (Category/Merchandising/Supply Chain/Stores) and keep the KAM informed.
- Flag basic master data issues that impact reporting (duplicate items, missing mapping, incorrect store tagging).
Stock & Readiness Inputs
- Track basic availability flags for planned promotions (e.g., “stock risk” / “ok”) based on inputs from Supply Chain/Stores.
- Escalate stock out risks, delayed delivery, or store readiness issues to the KAM for action.
Documentation & Admin for Vendor Reviews
- Prepare meeting packs using existing formats (agenda, tracker extracts, promo calendar, action log).
- Record minutes and maintain action trackers for vendor/internal meetings, ensuring follow ups are sent and updated.
General Sales Ops Support
- Support ad hoc data requests from KAM (store wise sales extracts, promo participation lists, simple comparisons).
- Maintain a shared folder structure for vendor documents, trackers, approvals shared by KAM, and execution evidence.
Functional/Technical Competencies
- Sales Reporting & Data Accuracy
- Excel & Tracker Management
- Promotion & Retail Execution Tracking
- Coordination & Follow up Discipline
- Documentation & Governance
Finance Pillar
- Sales vs Target % (assigned vendors)
- Promo budget variance % (budget vs actual)
- GM impact tracking (GM AED/GM%) for promos
- Claims/credit note pack submission cycle time (days)
- Report accuracy % (error free)
Customer
- Store participation % (planned vs confirmed)
- On time activation execution %
- Promo compliance % (basic execution)
- Vendor query closure SLA %Issue closure % within SLA
Process
- On time reporting % (weekly/monthly)
- Tracker completeness % (mandatory fields)
- Action closure % by due date
- Documentation completeness % (approvals + evidence)
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