Key Account Manager (Personal Health)- E-Commerce
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Key skills for this role
About the Role
Philips is hiring a Key Account Manager for Personal Health E-Commerce in Dubai. The role involves managing online retailers and marketplaces in GCC, driving digital sales, and developing strategic account plans.
Key Skills for This Role
Responsibilities
- Own end to end E commerce account management for assigned online retailers, marketplaces, and digital partners in GCC countries
- Forecast online sales and revenue, develop customer tailored commercial plans, and execute digital focused sales initiatives
- Build and maintain strong relationships with key E commerce players and develop strategic online account plans
- Identify growth opportunities including assortment optimization, visibility enhancements, upsell/cross sell, and new digital activations
- Drive excellence in digital execution including content quality, search visibility, online campaigns, and conversion optimization
- Collaborate with cross functional teams (Marketing, E commerce, Pricing, Finance, Supply Chain) to deliver aligned online initiatives
- Monitor and analyze digital performance metrics (traffic, conversion, share of search, availability, content compliance)
- Manage and develop distributors involved in E commerce operations within GCC markets
- Contribute to continuous improvement of online channel strategy, tools, and processes
Requirements
- Around 10 years of Sales/Account Management experience with strong E commerce exposure in multinational FMCG or Consumer Electronics
- Proven experience managing E commerce accounts in GCC countries
- Distributor management experience in GCC markets
- Bachelor's degree
- Fluency in English and Arabic
- Willingness to travel
Full Job Posting
Job Description
- Job title: Key Account Manager (Personal Health) E Commerce
Your Role
- Own end‑to‑end E‑commerce account management for assigned online retailers, marketplaces, and digital partners in GCC countries.
- Forecast online sales and revenue, develop customer‑tailored commercial plans, and execute digital‑focused sales initiatives.
- Build and maintain strong relationships with key E‑commerce players while developing strategic online account plans to maximize category performance.
- Identify growth opportunities, including assortment optimization, visibility enhancements, upsell/cross sell potential, and new digital activation opportunities.
- Drive excellence in digital execution, including content quality, search visibility, online campaigns, and conversion optimization.
- Collaborate closely with cross‑functional teams (Marketing, E‑commerce, Pricing, Finance, Supply Chain, etc.) to deliver aligned and impactful online initiatives.
- Monitor and analyze digital performance metrics (traffic, conversion, share of search, availability, content compliance) to support data driven decision making.
- Manage and develop distributors involved in E‑commerce operations within GCC markets.
- Contribute to continuous improvement of our online channel strategy, tools, and processes.
You're The Right Fit If You Have
- Around 10 years of Sales/Account Management experience, ideally with strong E‑commerce exposure in multinational companies within the FMCG or Consumer Electronics sectors.
- Proven experience managing E‑commerce accounts (marketplaces, pure players, omnichannel retailers) in GCC countries.
- Distributor management experience in GCC markets (mandatory).
- Strong digital commercial understanding, including online retail media, content management, digital shelf performance, and E‑commerce analytics.
- Excellent communication skills, high ownership, and strong stakeholder management.
- Bachelor’s degree. Fluency in English and Arabic.
- Willingness and ability to travel when required.
About Philips
- We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
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